eNcloud Services Immediate requirements: Job Title: Data Migration Field Support Technician Location: Boise, (ID) Position: Onsite Job type: C2C/W2
*Major Duties and Responsibilities*: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.) • Understands court processes to ensure that problem solutions match user needs in an appropriate manner. • Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support. • Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures. • Coordinates and/or migrates customer data and information from decommissioned devices to new equipment. • Installs, configures, and maintains software on mobile devices. • Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures. • Informs inventory system by keeping up-to-date and accurate records of serialized asset information. • Works closely with court staff and local administration with office moves, adds, and changes as required. • Corresponds with users and staff concerning issue status, resolution, and task completion. • Escalates issues are to other members of the technical services team as appropriate. • Collaborates with IT staff to test, troubleshoot and validate new hardware and applications. • Attends meetings as required. *Minimum Qualifications*: Education and Experience: • Three years of IT support experience. • Bachelor’s Degree preferred. *Knowledge, Skills, and Abilities*: · Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions; · Experience migrating end user emails and documents to Outlook and OneDrive; · Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred; · Experience troubleshooting with Microsoft Windows 10; · Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts; · Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred; · Knowledge of court processes and court information systems preferred; · Skill in providing excellent customer service; · Ability to travel throughout the state as needed; · Ability to communicate effectively verbally and in writing; · Ability to understand impacts of software, system, or application changes on customers; · Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts; · Ability to work independently. -- Thanks & Regards, *JONNALA RAJENDRA* *Associate, Client Relations and Business Development* *P : +1 (281) 595-0972* *E *: [email protected] *LINKEDIN:https://www.linkedin.com/in/jonnala-rajendra-a79516282/ <https://www.linkedin.com/in/jonnala-rajendra-a79516282/>* *www.encloudservices.com <http://www.encloudservices.com>* Katy, TX | Westborough, MA. -- You received this message because you are subscribed to "rtc-linux". Membership options at http://groups.google.com/group/rtc-linux . Please read http://groups.google.com/group/rtc-linux/web/checklist before submitting a driver. --- You received this message because you are subscribed to the Google Groups "rtc-linux" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/rtc-linux/CAG1sA7cNQDTEELhSkkw7MBRM%3DFL25CC75VdHJM2HGb7dJqWi2g%40mail.gmail.com.
