Also, have a look at http://ruby-toolbox.com where you will find a searchable 
collection of Ruby-based solutions to specific tasks.

Walter

On May 22, 2014, at 11:05 AM, Robert Walker wrote:

> Ankur Kumar wrote in post #1146768:
>> I am looking for details about any simple ticketing gem which can do
>> following:
>> 
>> -Track received and sent notifications between two entities
>> -Assign status - (open/closed/resolved) etc to these notifications
>> -Update existing ticket status with follow up messages
>> 
>> Can someone suggest if there are good gems to achieve this objective?
> 
> I'm not sure if this is exactly what you're looking for, but there are a 
> few really nice gems, included with Rails, to do precisely what you 
> want. They are called ActiveRecord, ActionPack, ActionView and a few 
> other supporting gems. To facilitate their use they are based on this 
> thing called Ruby, which can be used to translate your intentions into a 
> working information system, like the "Ticketing" system you would like 
> to build.
> 
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