problem is that you are using a hash, which have no guaranteed order.
try an array like this:
<%= select(:feedbacks, :directedto, ([["----Select One----",
"none"], ["Business contact", "Business Contact"], ["Technical
support", "Technical Support"], ["Payment Help", "Payment Help"]]),
{:selected => "none"}, {:class=>"field", :style=>"width:192px;"}) %>
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