Let me warn any individuals of doing business with LBR Photo Cards, LBR Enterprises and Dave Benson. They "advertise" regularly on the S Trains site and offer to make custom decals and custom parts for AF. I find it interesting that their "machine shop" is willing to make custom wheels for members of this S Scale group as I sent them two Hudsons ten months ago for box pok and scullin drivers. After a few months, I checked on the progress and was told that they were sent off-center wheels and were waiting for a new shipment. In April, I was told they were finishing the job that week, and they would be shipped the next week. After two weeks, I asked for an update, and they have refused to respond to multiple emails and voice mails. I contacted the Kentucky State Attorney's Office and the Louisville Better Business Bureau. I was told that I am not the first to inquire and complain about this company. I received an email from the Louisville BBB on October 17, 2012 closing the case because LBR and Dave Benson refuse to respond to my complaint. "The BBB has made several attempts to resolve your complaint filed against LBR Enterprises LLC. Your BBB receives the cooperation of the majority of firms when working with customer problems. Sometimes, however, we encounter a company that simply refuses to cooperate." This has been a most frustrating experience because they refuse to communicate and explain what difficulty that they are having in completing my order. I am out two Hudsons and $259. Add insult to injury, I saw a Hudson very similar to mine that LBR had listed on eBay. I offer all of you a word of caution. I certainly would have appreciated a heads up before I got involved with them.
Keith Erhart ----- Original Message ----- From: "LBR Photo Cards, Dave" <[email protected]> To: [email protected] Sent: Tuesday, October 23, 2012 4:07:10 PM Subject: Re: {S-Scale List} S Scale Loco & Supply new stainless steel wheels All, If you will give us the specs our machine shop will probably be interested in making wheels. Please contact us off list. LBR --- On Tue, 10/23/12, John Degnan <[email protected]> wrote: From: John Degnan <[email protected]> Subject: Re: {S-Scale List} S Scale Loco & Supply new stainless steel wheels To: [email protected] Date: Tuesday, October 23, 2012, 4:39 PM HEAR HEAR!!! Finally, Ed... something you and I agree on! Imagine that. <G> John Degnan [email protected] [email protected] ----- Original Message ----- From: Ed To: [email protected] Sent: Tuesday, October 23, 2012 01:47 PM Subject: Re: {S-Scale List} S Scale Loco & Supply new stainless steel wheels Why oh why could not the small community of S scale guys work out a standard size/shape to make things easier for everyone? Maybe use the NMRA specs as a starting point.....?? ------------------------------------ Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/S-Scale/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/S-Scale/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
