On Mon, Jul 12, 2010 at 12:15 PM, Simon King <simon.k...@nuigalway.ie> wrote:
> Hi Robert and William,
>
> What does "closing a ticket" mean? Is it the same as providing a
> resolution such as "fixed", "wontfix", "duplicate"? Or is closing the
> ticket something that comes *after* providing a resolution?
>
> If "providing resolution" and "closing" is the same, then I recently
> closed a ticket out of ignorance.

They are indeed the same. Which ticket was it?

>
> Cheers,
> Simon
>
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-- 
Robert L. Miller
http://www.rlmiller.org/

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