Double Ditto all the kudos.
Dirk, here's an example of what you want to aspire to :) In November last year we found a bug in a piece of software produced by fairly significant provider of financial software. First, we had to sign a non-disclosure agreement so that we couldn't tell any of their other clients about the bug. Then we had to employ a casual staff member for the manual work around. A few weeks back they said that the bug would be fixed in the next release slated for sometime Q3 2005!! Possibility of a hotfix before then? "We don't supply hotfixes...". What about a refund on our substantial support contract? "As per the terms of the agreement, no refunds..." A stellar example of selling a rock solid product and providing top line customer support. Thanks Phillip Carter Ph: +61 3 9235 1691 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Greg D. Moore Sent: Friday, 14 January 2005 3:05 AM To: salive@woodstone.nu Subject: Re: [SA-list] Thanks to Dirk At 09:24 AM 1/13/2005, you wrote: >Sometimes I think we all should step back and realize the incredible >service and product that Dirk provides, and say thanks. I just wanted >to take this opportunity to say that for myself. Bah, SAlive is only cheaper than any product on the market, it's better in many ways. The response to technical questions is way to short. I mean waiting in some cases only minutes to maybe an hour or two to get a response? That's just unlike most companies I deal with. They really have to fix this and get it to the point where it takes days or weeks to get back to people. That'll make them more like a "real company". Oh.. and adding features. That's got to stop. I mean come on. Who ever heard of a company so open to adding features in response to customer requests? They really need to work on ignoring customer requests and just putting in what they want... regardless of actual value. Then they'll be more like most software companies. And if Dirk were any more helpful, he'd have to work directly in my office! >I've been a long time user of Servers Alive (since around '98), and >I've found it to be beyond a superior product value. It's darn near >scary how much it gives for how little. I first stumbled across it >because I had a network of a couple thousand nodes, and no real >monitoring solution that worked. Servers Alive came in under budget >and over delivered. It was simple to use, and reliable like I needed. >I was an instant convert. > >I've carried Servers Alive with me in my standard toolbox ever since. >I recommend it to anyone looking for a monitoring solution, and I've >used it faithfully in my own work through three different companies. >It's been a huge life saver, not least of all because of the Herculean >support Dirk provides. It's literally unparalleled in software, in my >experience. > >If you've appreciated the service Dirk's done for the community I >encourage you to publicly express that to him. Take five minutes. I >guarantee he's taken lots more for you. > >Mark Bradshaw >Director of Online Services >DREAM3 >http://www.dream3.org >(866) 7DREAM3 >To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] >With the following in the body of the message: > unsubscribe SAlive Greg D. Moore Director of IT [EMAIL PROTECTED] Powerone Media 1-800-6POWER6 http://www.poweronemedia.com Security Tip: When possible, use a passphrase instead of a password. 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