Hello all, I am a recent user of the Servers Alive program and have been listening in on the discussion list for a few weeks now. We are currently running v6.0.0.2056 of the program and have it working well with basic SMTP alerting. I have been working on setting up the SMS paging today to allow alerting directly to our Verizon cell phones in case of an Internet trunk or email server outage. The Servers Alive program dials out and connects consistently on a test, but I only receive one out of every 6 or so text messages. I have reviewed the information on the mailing list archive here: http://archive.serversalive.com/ (http://archive.serversalive.com/) and tried a few of the ideas (such as lowering modem speed, etc.) to no avail. I have also seen numerous complaints from Verizon users about this setup, but my boss swears he had it working great with a similar implementation at his old job, so I am stuck trying to find an answer! The information I have from Verizon's website to setup SMS paging is: Protocol: Standard TAP Toll-Free TAP Access Number: 1-866-823-0501 Baud Rate Range: 300-19,200 bps Data Settings: 7 data bits, even parity 1 stop bit Message Length: 160 characters Wait to Connect: 60 seconds or longer Servers Alive Paging registry keys: [HKEY_LOCAL_MACHINE\SOFTWARE\DBU Consulting\Servers Alive\Paging] "Waittime"="60" "Enabled"=dword:00000001 "CommSettings"=" 1" "DelayedDelivery"=dword:00000000 "LegitimisationCode"="" "AuthenticationCode"="" "Operation"=" 0" "Receiptformat"=" 100" "Format"=" 3" "SMSC"="18668230501" "Sender"="" "ActiveDevice"=" 0" "ActiveDeviceName"="Lucent Win Modem" "Protocol"=" 1" "Baudrate"=" 2400" "RequestReceipt"=dword:00000000 "MultiMessageSending"=dword:00000000 "MaxMessagePerCall"=" 10" "DefaultPagerPhoneNumber"="" "MaxRedials"="10" "DoubleMessage"=dword:00000000 There are no errors showing up in the SA logs, and I have tried using modem speeds of 2400,9600, and 19200 without any real change in the issue. I have also played with the wait time setting - tried it at 10 seconds, 30, and 60 - again with no change, and tried entering the phone number with spaces, dashes, and no gaps. I also played with the double message setting, but it didn't seem to make a difference either. I am out of bright ideas, although I have had issues with Win modems in the past, so will try to scrounge up an old USR external to use as an additional test. Again, the SA program seems to be dialing out and connecting on each test attempt, but I only see about 1/6 of the messages come through on my phone. Sorry for the length of the post here but wanted to get all the data out for review. If anyone has any ideas, please let me know! Thanks in advance!! Chad D. Stiller, MCSE|MCP Windows System Administrator City of Flagstaff (928)779-7685 ext. 7323
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