Via the RULE BASED FILTERING you can stop the alert.(also part of the WHEN Tab)
From: Servers Alive Discussion List [mailto:salive@woodstone.nu] On Behalf Of Riki Oshita Sent: Monday, March 28, 2011 9:01 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Error invalid username or password I was wondering if there was a way to prevent SA from sending just this one type of error message. I have looked at changing the WHEN rules but it does not allow me to disable just this alert. From: Servers Alive Discussion List [mailto:salive@woodstone.nu] On Behalf Of Dirk Bulinckx Sent: Monday, March 28, 2011 11:31 AM To: Servers Alive Discussion List Subject: RE: [SA-list] Error invalid username or password You can tweak the way alerts are send for each individual alert by editing the alert and changing the WHEN rule From: Servers Alive Discussion List [mailto:salive@woodstone.nu] On Behalf Of Riki Oshita Sent: Monday, March 28, 2011 8:01 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Error invalid username or password Sorry I was unable to get back to you sooner. I have checked and watched when SA sends out these errors and have not seen the GUI show it as being down. I suspect that it shows as being down for a split second then comes back up before I see that it went down. Is there a way to stop SA from sending these alerts? From: Servers Alive Discussion List [mailto:salive@woodstone.nu] On Behalf Of Dirk Bulinckx Sent: Monday, March 21, 2011 9:31 AM To: Servers Alive Discussion List Subject: RE: [SA-list] Error invalid username or password If Second Knock is enabled then it will do the SK before sending out an alert. Also the alert (for a down) can't be send if the GUI isn't showing the down, as both get the status from the same internal var. From: Servers Alive Discussion List [mailto:salive@woodstone.nu] On Behalf Of Riki Oshita Sent: Monday, March 21, 2011 4:31 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Error invalid username or password The second knock is turned on currently and it still sends these, I have not seen SA show the entries as being down. The message it sends says it is down. Would it send these out without a second knock to verify? Riki Oshita SLK.US (626)440-9905 From: Servers Alive Discussion List [mailto:salive@woodstone.nu] On Behalf Of Dirk Bulinckx Sent: Monday, March 21, 2011 3:46 AM To: Servers Alive Discussion List Subject: RE: [SA-list] Error invalid username or password It should at least show the down just after the check (and until it's checked as being up again). I did a test with a bad password or username and it does show the down in the interface. The bad password/username/private key *could* be due to a glitch in the network. If this is something you get often I would suggest setting the second knock option for this entry. From: Servers Alive Discussion List [mailto:salive@woodstone.nu] On Behalf Of Riki Oshita Sent: Saturday, March 19, 2011 12:01 AM To: Servers Alive Discussion List Subject: RE: [SA-list] Error invalid username or password The entry in SA shows it as being up when I check it after getting an alert. About 3 minutes later I get a message saying that it is up even though it never showed that it was down. It doesn’t require me to do anything to get it back up. From: Servers Alive Discussion List [mailto:salive@woodstone.nu] On Behalf Of Dirk Bulinckx Sent: Friday, March 18, 2011 3:16 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Error invalid username or password When you get the "error", you mean that SA does show the entry in the interface as being UP, and still sends a mail for a down? When you get the problem, does it solve itself or do you need to do "something" in order to get it fixed? dirk From: Servers Alive Discussion List [mailto:salive@woodstone.nu] On Behalf Of Riki Oshita Sent: Friday, March 18, 2011 10:46 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Error invalid username or password I am assisting Courtney Kibbe with this. The version of SA is Enterprise 6.2.2279 and the OS that the remote agent is running on is Windows Server 2008 Standard. From: Servers Alive Discussion List [mailto:salive@woodstone.nu] On Behalf Of Dirk Bulinckx Sent: Friday, March 18, 2011 2:31 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Error invalid username or password What version of SA are you using? On what OS is the remote Agent running? From: Servers Alive Discussion List [mailto:salive@woodstone.nu] On Behalf Of Courtney Kibbe Sent: Friday, March 18, 2011 10:16 PM To: Servers Alive Discussion List Subject: [SA-list] Error invalid username or password We installed the remote agent on a server and it will check about three other servers. Occasionally it will send out an e-mail with an error for each server it is checking. The error is “ERROR: Invalid username or password reported by server, or bad private key.” The SA console does not show the servers are down. If the username or password were really invalid wouldn’t the console show the serves are down? What can be done to resolve this error? To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list.
