Do you get UTF8 displayed as plain 8 bit (every accented letter shown
as 2 accented letters, the first one often being an uppercase
accented "A")?
From your screen capture, it looks like this is what you get. (which
you could have seen, without sending a word document to hundreds or
thousands of mailing list members).
Have you tried unix charset = UTF8 in smb.conf?
Have you?
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