Please reply to:[EMAIL PROTECTED] Hi partner, Please let me know, If you have any suitable consultants available on the below urgent requirement
Title : Infrastructure Project Manager Location : NYC Start Date : ASAP Duration : 6+ months Responsible for managing the day-to-day service delivery for specific infrastructure based services for the US field force. Works directly with external vendors and internal providers to ensure seamless delivery that meets business needs in line with internal service agreements and contractual obligations. Rigorously manages performance and operational risks. Key Responsibilities: . Overseeing of key USP infrastructure services such as field force server hosting, network services service, field force end user services (i.e. hardware configuration, deployment and support service including asset management) and WTI infrastructure services . Provides the day-to-day single point of contact for the service provider (external vendor/ internal provider) and develops strong working relationships with service providers . Drives service delivery cost reductions while maintaining/improving service delivery . Defines Service Level metrics and objectives based on feedback from end-users, TM Client Partners, and Sales Operations Business Relationship Managers . Works with service provider (internal/external) to drive the collection of baseline service delivery metrics data, conducts analysis and utilizes results to ensure service levels are achieved . Works with the service provider (internal/external) to ensure service levels are understood and implemented . Manages the delivery of an infrastructure service by the service provider (external vendor/ internal provider) against agreed SLAs and business needs . Analyzes service delivery reporting received from the vendor and internal providers and uses this information to support recommendations for service improvement and feedback to the service provider working with the Contract Manager as appropriate . Identifies vendor and internal provider opportunities for service improvement, innovation and cost management . Communicates concerns with service delivery, opportunities for synergy and portfolio reduction to the TM Client Partners and Sales Operations Business Relationship Manager . Provides the single point of escalation for the specific infrastructure service he/she is responsible for providing oversight of and brings to resolution issues/problems working with appropriate interfaces (vendor/ internal provider) . Identifies, prioritizes and implements cost-effective options for service support and maintenance including the use of vendors . Provides infrastructure subject matter expertise on innovations and trends to Solution Delivery as appropriate in support of infrastructure solution development . Ability to manage applications through the implementation lifecycle ensuring each application meets the required specifications . Ability to provide Services Delivery ELC support to TM Client Partners and Project Managers . Key Metrics include: Services delivery cost reduction, improved service delivery metrics at same cost, business customer satisfaction, definition and implementation of service levels, improvements in service levels, service delivery governance effectiveness, and problem/incident resolution metrics. Education: Preferred Education: BS, MBA Preferred Discipline(s): Information Technology, Computer Science, Engineering Prior Experience Preferred: 10+ years of industry experience (Information Technology, Pharmacuetical) and 5+ years of Infrastructure and FF Services management experience Key Capabilities: - Expert USP Field Force hardware service knowledge, with experience in managing integrated end-to-end hardware / software deployment - Industry hardware asset management experience - asset commissioning, support, distribution, disposal and inventory management - Expert USP Field Force server hosting environment knowledge, with experience in managing a full hosting service for a variety of production, test and development servers - Industry data center experience and data center operations - Experienced in program and project management through the full project life cycle - Proven ability to collaborate with IT and business colleagues, as well as external vendors - Negotiating, implementing and monitoring SLA agreements - Demonstrated expertise in infrastructure innovations and overall best practices - Proven ability to actively manage problems, identify root causes, manage incidents, interpret complex information as it relates to infrastructure support and maintenance Thanks & Regards, Hari Technical Recruiter, Sriven Infosys Inc, Ph: (212) 999-6251 Ext: 205 Alt Ph: 718-715-4195 Ext:-205 Fax: (212) 658-9460 [EMAIL PROTECTED] www.sriveninfosys.com Sriven Infosys Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, citizenship, disability, age, military or veteran status, and other characteristics. We help our clients, employees & partners compete and win! ************************************************************************************************************************** If wanted to be Removed, Please reply in the subject line "Remove". Sorry for the inconvenience caused. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to SAP-ABAP@googlegroups.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/SAP-ABAP -~----------~----~----~----~------~----~------~--~---
