A new Job, ID: 240503 <http://www.ejobsville.com/display-job/240503> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://www.ejobsville.com/>
Title: Genesys Voice Engineer posted on 2014-09-10 14:37:44 Job Description:Hi, We are looking for *Genesys Consultant *for one of my client in *CT * kindly go through the below job opening and let me know your interest. Please send resume in word format along with pay rate details. *Job Title: Genesys Consultant* *Location: Hartford,CT* *Length: 6 Months Contract* *Client : Travelers* *Description: * Travelers, the second-largest commercial insurer in the U.S. and the third largest writer of U.S. personal insurance through independent agents, is excited to announce the building of a new data center in Omaha, NE. The Data Center Redundancy Infrastructure team is responsible for driving infrastructure design of the new data center and the Senior Voice & Contact Center Engineer will be a critical member of that team. The incumbent will utilize their working knowledge of voice and contact center solutions to facilitate and drive discussion among appropriate parties. They will gather requirements, design solutions, assist with implementation, and prepare presentations for team and senior management. *PRIMARY DUTIES AND RESPONSIBILITIES * - Ensure that the current infrastructure maintains its high performance and availability characteristics while building out a corresponding Disaster Recovery (DR)/High Availability (HA) environment - Work with Business IT areas, Enterprise Architecture, and vendor partners to implement designs dependent on infrastructure services and/or technology - Continually assess critical aspects of infrastructure such as HA and DR robustness, optimal use of existing monitoring & reporting tools, along with adherence to Travelers’ and vendors’ best practices - Understand and adhere to Application & Data Security requirements - Manage Vendors and Technical Service Providers - Assist in the development and documentation of test plans - Continue to improve overall System Performance and Capacity Planning - Support Audit and DR compliance activities *QUALIFIED CANDIDATES WILL POSSESS THE FOLLOWING: * - BS/BA degree preferred - 4-6 years of related experience - Technology Background: o SME knowledge of the Genesys Voice Platform 7.6 or greater o Experience managing technology in a Genesys Call Center environment to include design, operations, maintenance and engineering new solutions and technologies. o Genesys Infrastructure – URS, T-server, Stat Server o Genesys CIM management layer – CME; SCI, error handling and alerting o Genesys CIM routing – IRD, Multi media routing (open media; email; chat) o Genesys CIM reporting – CCPulse; Icon; InfoMart o Genesys GVP Infrastructure – VCS; WAS servers o Genesys GVP – provisioning; reporting o Knowledge of workforce management systems (Aspect) and the integration with Genesys. o Knowledge of Contact recording systems (Verint) and their integration with Genesys. o Experience with Avaya and/or Cisco telephony, along with data network experience o Subject Matter Expert (SME) level knowledge of Avaya IP Telephony o Ability to work independently - Strong organizational skills. Ability to handle multiple requests from across the organization - Solid communication and presentation skills. This individual will be interacting with several levels of the organization. Communicates in a manner consistent with the audience - Sound analytical and diagnostic skills. Business impact/risk & cost benefit strategies. Project Management experience - Team collaboration and leadership. Builds relationships with technical and business partners to achieve objectives, to work as a team EXPERIENCE WITH THE FOLLOWING WOULD BE BENEFICIAL: o Avaya Communication Manager and ACD o Avaya Aura System and Session Manager o Avaya Aura Application Enablement Services o Avaya Remote Gateways o Avaya ESS/LSP o CMS o SIP Trunking with ACME SBC o Hardphones and softphones o Technical level knowledge of Cisco IP telephony o Advanced experience with Telecom Carrier services, ordering, installation, troubleshooting, etc. o Understanding of data network fundamentals such as switching and routing o Skilled at integrating other ancillary voice products, such as recording platforms and E911 platforms o Skilled at integrating other and troubleshooting Voice Gateway and Session Border Controllers o Center experience o Travelers’ work experience *-------* *Thanks,* *Irfan * *Sr Pharma/Technical Recruiter* Salary: $Open *Click here to view full job description and apply <http://www.ejobsville.com/display-job/240503> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. 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