A new Job, ID: 245836 <http://www.ejobsville.com/display-job/245836> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://www.ejobsville.com/>
Title: Incident Manager posted on 2014-09-18 23:16:55 Job Description:*Incident Manager* *Location: Philadelphia, PA* *Duration: 6 months* *Rate: $50-55/hr on C2C * *Job Description * The Incident Manager is a member of the Production Support team. He/she will be responsible for developing and sustaining processes in relation to Event Management, Incident Management and Problem Management. He/she will also be responsible for performing initial triage, correlation and indepth technical analysis as needed for issues. *Responsibilities * • Ensures that technical issues are responded to and that normal service operations are restored as quickly as possible • Reviews and revises incident management processes, policies and escalation procedures on a regular basis to drive efficiencies and effectiveness in responding to issues • Identifies persistent or recurring problems and recommends creative solutions • Develops procedures for incident triage and management, metric and measure creation, management and administration of monitoring tools • Ensures timely execution of scheduled and repeatable processes such as periodic system validations, daily triage, system monitoring and event log management • Monitors applications for most efficient operation, identifying fault conditions as well as opportunities for further optimization • Recommends opportunities for process improvement • Reviews core operational performance metrics for the Products environment • Manages 24x7 scheduling of operators and application support personnel • Maintains escalation and contact lists for mission critical assets *Required Skills * • At least 3-5 years of experience in a technology operations setting. • Ability to adjust to changing priorities and make quick decisions with limited information. • Strong organizational, communication, leadership and customer service skills. • Experience in supporting business objectives in a partnered/outsourced mod • Strong hands-on technical experience (previous experience as a Linux/Unix system administrator is preferred) with a focus on problem solving • High level of energy and strong drive are essential attributes in this role. • Ability to be on call off hours for a certain number of days every month. • Scripting / programming experience desired. • Understanding of cable and IP technologies (including Tru2way) is a plus. • Excellent organizational, communication, customer service, problem solving and interpersonal skills • Ability to effectively triage and resolve incidents, assist in change management and deployment support *NOTE*: Candidate should have strong technical background, Unix experience (not an admin), networking knowledge and ability to quickly grasp concepts. Strong Incident Management experience with a strong sense of urgency and priority Salary: $55/hr on W2 *Click here to view full job description and apply <http://www.ejobsville.com/display-job/245836> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
