*Title: Voice Engineer - IVR* *Location: Dayton, OH*
*Duration: 9 to 12 months+ * *Rate: Open* *Top Desired Skills: Call Routing, IVR scripting, Cisco* *Job Description:* · *Experience with contact center engineering * · *Experience with IP and TDM based PBX/PABX and ACD systems * · *Call Routing and IVR Technologies - Understanding of Cisco Unified Contact Center Enterprise (UCCE) Cisco’s Intelligent Contact Manager (ICM), Voice Management Cisco Voice Portal and carrier IVR/VRU systems and solutions * · *Experience with XML and VXML* · Translate contact center business requirements into call routing designs · Program, test, and implement call routing designs · Assist customers in process development for managing the system in ongoing operations mode, including system administration and backup, asset management, and scheduled maintenance · Ensure changes to design and implementation of infrastructure solutions are capable of adapting to the growth and rapid change. · General familiarity with Microsoft Windows and LINUX/ Solaris, Cisco IOS (CIOS) is required · Understanding of contact center related terminology · Traditional Telephony Fundamentals · Understanding of traditional telephony principles, including PSTN and TDM, call control, signaling (such as SS7) · Traffic engineering · LEC and IXC features and service offerings · Hands-on experience with carrier Intelligent Network services from companies such as AT&T and Qwest, including toll-free service, network routing, call forwarding and network transfer is preferred · Familiarity with relational database systems, including forms-based query and data entry; SQL is preferred · Understanding and experience with designing highly available / fault tolerant systems for mission critical voice applications is preferred ****Please only send Green card or US Citizen candidates**** *Regards,* *Rahman, * *Sr Resource Recruiter* *rahm...@usmsystems.com <rahm...@usmsystems.com>* *703 246 1849* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
