Hello, Hope you are doing great.
Please find the job description and share me your profile if you are actively seeking for a position. *Job Role: Technical Operations Lead-Business Operations* *Location: South San Francisco CA* *Contract to Hire* In this role you will work closely with the business leaders, the end user community, development teams, vendors and service providers to deliver outstanding operational support for the suite of IT services. The Technical Operations Lead will establish and manage a key metrics dashboard to guide support needs for our business. This individual may also play other roles as required to support the launch of new systems or system extensions, providing project coordination and analysis work to ensure optimal service delivery. The successful candidate will be proactive, outgoing and detail-oriented with excellent problem solving and written/verbal communication skills. The Technical Operations Lead will have excellent customer relationship management skills with a service minded attitude and ability to translate informatics terminology into business relevant language and business requests into technical requirements. Further responsibilities are: • Managing the day-to-day operational support, ensuring that the services provided meet operational targets as defined in OLAs/SLAs • Supports implementation of Maintenance & Enhancement requests within area of technical expertise, contributes to and executes implementation plans • The management of operations and implementations of changes and bug fixes related to: • non-BusOps applications/tools/services that are used for BusOps applications (Solr, GSA, Doc2text, Apache, Active Directory etc) • Infrastructure (Applications and Database Servers, Databases) • gRED business operations application support (e.g. gRED Website operations, gPubs, other key applications) • Where needed, helps to implement application monitoring, performance tuning, oversees application monitoring and responds and escalates issues as needed • Manages incident and problem management processes as well as release and configuration management • Acts as the initial point of escalation for incident, problem and change management for the business leads • Administers change control procedure and processes. This includes the management of the change control board and oversight of approved changes • Is well versed in vendor management and can look for new opportunities to optimize our vendor contracts and relationships • Applies complex procedures and defined standards to meet business, customer and technical requirements and leads others in resolution of complex problems • Collaborate with specialist resources, both onshore and offshore, addressing technical issues within the domain and provides detailed analysis of the operations and opportunities for improvement • Develops business/technical critical expertise and train/share team members of tools and techniques • Accountable for rollout of new services and enhancements to existing services • Familiar with Statement of Work (SOW) and procurement processes • Tracks problems/issues to resolution with the appropriate level of follow-up with the project team or user community • Collaborate with project teams to help identify solutions and requirements for new functionalities and performing impact analysis • Builds and maintains good working relationships with the business leads and the user base • Monitors services and provides regular service reports to Informatics and business leads • Can take the technical lead on work pertaining to security/ single-sign on, active directory etc. *Qualifications:* • Bachelors degree or equivalent work experience in computer sciences, software engineering or similar • 5 - 9 years of professional IT experience running high performing environments in multiple technical and business domains, prior experience in leading Operations for a set of technology solutions a plus • Experience working with an enterprise monitoring solution to achieve high availability and performance. Thorough understanding of capacity tuning and planning. • Understanding of software deployment release process from Development to Production. Understanding of best practices, version control tools, rollback, etc. • Strong ability to communication and collaboration between software developers, vendors and IT professionals • Practitioner of ITIL, with ITIL Foundation Certificate and ITIL Managers Certificate a plus • Experience supporting the following technologies: java web platform, CMS, identity management, ldap, SSO • Experience working with SQL (MySQL, Oracle) and NoSQL (MongoDB) database technologies. • Experience working with standard web technologies (HTML, CSS, PHP) • Ability to be innovative, give suggestions on alternative solutions, best practices and industry standards • Experience in the pharmaceutical industry is a plus • Fluent English skills (written and spoken) *Regards* *Sreekantth* *MSRCOSMOS * *Direct: 925-218-0722* *Fax: 925-219-0934* *Email: **sreekan...@msrcosmos.com <sreekan...@msrcosmos.com>* *gtalk :srikanth.usitrecruiter03* *Oracle Gold Partner* *Microsoft Partner Network Member* *E-Verified* *WBE certified* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. 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