*Role: Voice Engineer* *Location: Roseland, NJ* *Duration: 9 months* *Interview type: In-Person will be highly preferred; will consider excellent candidates for Phone/Skype if non local.*
*Primary skills:* - LAN/WAN network technology - Knowledge of SIP Technology - Session Border Control experience - Avaya agent programming - NICE call recording - Genesys CME *Job Description:* - Reviews, analyzes, and evaluates information technology systems operations. - May require a bachelor's degree in a related area and at least 5 years of experience in the field or in a related area. - Familiar with a variety of the field's concepts, practices, and procedures. - Relies on experience and judgment to plan and accomplish goals. - Performs a variety of complicated tasks. - May lead and direct the work of others. - May report directly to a project lead or manager. - A wide degree of creativity and latitude is expected. *5 yrs experience working with:* - Vectoring writing and related software experience - Unix knowledge - CMS/CentruView, CDR, and Modular Messaging is required - Advanced trunking concepts as it relates to ARS configurations, routing tables, and trunk type functions - Must have experience with VOIP and IP phones. - LAN/WAN network technology - Avaya PBX programming and configuration - Carrier/vendor management experience - Knowledge of SIP Technology - Avaya Communications Manager, Avaya G3R, Avaya CMS, NICE Call Recording - Session Border Control experience - Client is looking for a Sr Voice Network Analyst - This position provides Tier II Voice operations support. - This person must be able to operate and maintain all products and services in the ADP telecom and call center infrastructure. - The environment includes but is not limited to technology such as Avaya Aura, Nice call recording, Genesys IR, Session Border Controllers, VoIP, and ACD. *Responsibilities include: * - Voice Management Strategy - Configuration and Capacity management, Software and Hardware lifecycle Develop scripts to automate capacity reporting, error identification, post implementation check, log management - Implementation support - Interface with and assist various teams, Architecture/Design and Build, with implementations and post validation Review code level with architects and manage to a consistent level and standard; proactive management of end-of-life Review Detailed Designs, Functional Specifications and/or Project plans for hardware and software standards compliance - Administration of PBX, voice mail, call recording, call vectoring and contact center management systems. - Administer VoIP stations and understand SIP trunking - Maintain and support system solutions based on GNS platforms and standards. Interface with internal groups such as Engineers, Architects, and Tier I Operations - Maintain industry knowledge and trends as part of understanding installation and configuration of application software, peripherals, and networks. Analyze user requirements leading to the implementation of appropriate technical solution - Provide Tier II support for carriers outages/repairs, PBX, videoconferencing, voice mail, call recording, contact center management systems, and eCAS systems - Required to provide and perform off-hours technical support and upgrades to mission critical system - Works closely with vendors to ensure appropriate responsiveness and resolution to any telecom system problems - Provide assistance in training new staff associates and new technology deployments - Excellent written and verbal skills are required - Ability to interface with all levels of management in a professional environment are essential in this position 2- 3 yrs. Unix experience required *Required Skills:* - LAN/WAN network technology - Knowledge of SIP Technology - Session Border Control experience - Avaya agent programming - NICE call recording - Genesys CME Best Regards, *Fredric Miller | Sr. Recruiter*Pull Skill Technologies, Inc. Office: +1 201 497 1010 Ext: 104 | Fax: +1 201 641 0110 fred...@pullskill.com *------------------------------* Note: We respect your on-line privacy. This is not an unsolicited mail. Under Bill 1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. If you are not interested in receiving our emails then please reply with a *"REMOVE"* in the subject line. We truly apologize for the inconvenience caused. -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at https://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
