Hello All, Hope you are doing fine !! Please find the requirement below ; If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact 510-972-5241 // vi...@itscient.com // vicky.kumaritsci...@gmail.com
*Position: IVR Tester with Cyara Tools* *Location: Chevy Chase,MD* *Duration: 6+ Months* *JOB DESCRIPTION* :- At least 3-5 years hands on experience in various modules of the Cyara tool. •IVR development/ Test & validation and Automation • CISCO Voice platform- UCC, CVP, ICM , CTI and Agent desktop. Application development, • QA - Automation experience in CYARA Replay and Agent Automation. • Rich experience in CTI - softphone Automation. • Test and validation, • Automation skills, experience in tools - CYARA • Automation approach for self-service IVR and agent end point using CYARA automation suite- CYARA Replay and Virtual agent o IVR Self-Service Automation with both Speech and DTMF inputs. o 100+ manual test case automation across all the ~12 IVRs. o Evaluating 1500+ agent skill groups, routing paths and Agent behaviors for virtual agent automation. o Validate ICM CTI attached data, KVPs such as policy number, policy type, customer name. • CYARA replay and Virtual agent test scripts development. • Developing regression test campaigns using the automated scripts. • Regression and load test execution. • Reports generation using CYARA replay. *--* *Thanks and regards,Vicky Kumar|| IT-SCIENT || Tel: (510) 972-5241 || Fax: 877.701.4872 || Email: vi...@itscient.com <vi...@itscient.com> || Web: www.itscient.com <http://www.itscient.com> ||* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at https://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
