Hi Partner, Please send resumes to an...@nihaki.com
*This is until June next year . **Senior Applications and Systems support* * * *Senior Application/Systems Support Rate is DOE* *This project is to do a data set replacement on all clients which is over 300.The contractor will responsibly for a lot of client facing. They will need to schedule installs and be very detailed (steps to replace servers). In addition, their COMM SKILLS must be EXCELLENT! DO NOT submit candidates that do not have this level of communication. They must be very professional, presentable, detailed and organized (manage many clients at the same time). Candidate must be flexible to work weekend, evening or holidays if needed. Candidate will also be assisting internally as there are around 50 systems. They will build databases, package and ship to clients. * Proven experience in troubleshooting routine product issues up to level 3 incidents in a senior role (Incident Tracking and Resolution), participate as an active member in all support duties which include after hours and weekend monitoring of client support calls and emails in a team rotation, participate in development, facilitation and maintenance of product support tools including run books, monitoring, and knowledge bases to aid in the product support process. The individual works closely with the Customer Support team the functional Project Leaders and programming support staff as well as the client base. *Essential Responsibilities* Include but not limited to the following: · Day-to-day Technical Support of Clients using the distributed environment · Support all technical aspects of the clients using distributed environment - primarily MS-Windows, however Linux environment is growing · Record Tickets & Service job requests by scheduling / executing tasks within the "application constraints". · Follow Up to ensure the client's request is serviced in an appropriate and timely manner. · Directly follow-up with client contacts to ensure satisfactory resolution. · Servicing the client's requests / issue can include working with other Technical Resources within Data Centers; Network, etc · Escalate issues as appropriate. · Monitoring internal and client systems · If not assigned primarily to this function, function as a backup on a rotational basis. · Code Movement (Maintenance) / Release Implementation · This function relates to the regular maintenance (e.g. Windows patches) as well as application Release Implementation / coordination. · Off-Hours Support - Weekend/Evening/Holidays support in team rotation may arise. · On a "request-basis", provide "in-person" application Installation Support at client site/s as planned. · Projects & Other Assigned Tasks · Work on assigned projects/tasks as assigned by the Management and Team Leader. Education and Training · Bachelor's Degree in Computer Science or equivalent desirable *Candidate MUST have the following skills that are in bold. DO NOT submit the candidate if they do not have all five skills/experience. Those lines listed in **RED** have been updated from the last JD. * · *6 years minimum experience in an MS Windows support environment* · *6 years minimum Windows Desktop client applications.* · *5 years minimum hands-on LAN/WAN (networking) trouble shooting.* · *2 years min. supporting MS SQL Databases* · *1+ years SQL Programming knowledge * · *Help desk experience in a Financial environment required.* · 1-2 years experience in Linux Installation and administration a * plus* · MS and Windows certifications are a *plus* · Motivated self-starter; can work with minimal supervision along side other high energy team player and must be able work in extremely fast paced environment. · Excellent organizational skills · Excellent written and verbal communication skills to work in a fast-paced "customer contact" area · Detail oriented · Project Management skills · Ability to manage multiple priorities Please send the updated resume of the consultant along with the rate, location and contact information. Please make sure the Consultant's skills match the requirement. After reviewing the resume I will contact you if I need more information. Thanks, Anand Bandarupally Nihaki Systems Inc 346 Georges Road, Suite # 1, Dayton, NJ 08810. Direct: 732-645-1215 Phone: 732-823-6471/6472 Extn: 111 Fax : 732-438-6973 www.nihaki.com an...@nihaki.com Note: Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. Click here to REMOVE from the mailing list -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to sap-a...@googlegroups.com. To unsubscribe from this group, send email to sap-abap+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
