*Hi All,* **
** *Oracle R12 Teleservice Techno-Functional Consultant- more Functional roles ** * ** * * *10/10 communication* * * *Location : Sacramento, CA* * * *Duration : Long term** * * * * * * * *1. Responsible for providing tier 2 support and incident management for the production application, interacting directly with the end-users, client application administrators, and functional and technical resources * *2. Preliminary troubleshooting to determine if reported problems are expected standard/customized feature/functionality or unexpected exceptions/bugs * *3. Documenting problems reported including problem statement, all error messages encountered, and all steps required re-creating the problem and transactional examples (e.g., Invoice/Item/Customer/Party number/ID, request ID, etc). * *4. Delivering, explaining, recreating/demonstrating the problem to technical analysts/developers as necessary * *5. Actively monitoring tier 2 Help Desk phone and ticket queue, triage and assign ticket to functional/technical analysts as necessary * *6. Perform tier 2 Help Desk, tier 3 defect/improvement, and overall SLA operational reporting * *7. Assist in user group meetings, defect/improvement ticket prioritization, process definition, and reporting * *8. Participating in system testing and assist/coordinate user acceptance testing * *9. Developing and maintaining application check lists and work instructions * *10. Developing and maintaining application end-to-end test scripts for patch/release regression testing * *11. Developing and maintaining user training material/manual for customized application feature/functionality * *12. Coordinate completion and posting of application release notes * ** Education/Experience *1. Minimal 5 years of hands-on support experience in CRM application implementations/upgrades and Oracle databases * *2. Demonstrated ability to provide excellent customer service experience in the most challenging environment with limited resource * *3. Excellent oral and written communication skills and able to produce required training and/or procedural (work instruction) documentation * *4. Practical CRM application knowledge including * *a. Application administration (configuration set up, etc.) * *b. Functional solution designs * *c. Case Management and task management modules * *5. At least one packaged helpdesk/ticket tracking application * *6. SQL*Plus and ability to construct simple database queries * ** ** ** * -- Thanks & best regards, Nitha Sr.Technical Recruiter Allied Deployment and Training, LLC Phone: 415-418-7667 Fax: 270-517-3892 Email ID:ni...@allied-dt.com <id%3ani...@allied-dt.com> * * * -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to sap-a...@googlegroups.com. To unsubscribe from this group, send email to sap-abap+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
