Hi, Please send me your resume across shail...@aim-cc.com ASAP.
Need: Helpdesk Support Rate: *10phr * Florida {LOCALS} Need locals Only EAD, Green Card, US Citizen The IT Call Support Associate possesses broad knowledge of the functions of their group as well as Firm procedures. He/she works on assignments requiring the use of specialized skills, analytical and/or problem solving capabilities. Is familiar with and understands concepts and terminology associated with daily responsibilities. Applies explicit rules, policies and procedures to routine decisions. For tasks that go beyond daily responsibilities, requires instruction, direction or guidance from others. Works under supervision. Operates as a contributing team member. Contributes to the daily business operations of an office(s) or region. Primary responsibilities of this role may include: � Troubleshoots and resolves or routes problems presented via telephone by client and support personnel � Researches problems which cannot be immediately answered; follows up with caller until final resolution � Manages the expectation of the caller, and provides good customer service at all times � Effectively and regularly submits knowledge documents � Logs service requests and resolutions to call tracking database � Gives instruction on use of supported products � Effectively applies knowledge and experience to ad hoc situations � Interfaces effectively with people at all levels of the Firm � Demonstrates knowledge of available resources within the Firm � Demonstrates knowledge of applications and platforms currently utilized by the Firm � Displays sense of ownership, initiative and enthusiasm � Maintains own proficiency through continuous learning, product testing and other professional development activities � May be responsible for project-related tasks involving technical documentation and oral presentations � Creates SERs � Follows all SOPs (ticket handling, attendance, dress code, etc) � Required to carry a cell phone and be on call for Disaster Recovery and Crisis Management events. Some evenings and weekends could be required on occasion. � Other duties as assigned \ Experience with VPN or connectivity support are a requirement. This position is in the Systel Focus Area. Good Customer Service and Schedule Adherence skills required. Proposed schedule may be 10-7, but subject to change. Shailaja Aim Computer Consulting N. Laurel Park Drive, Suite #513, Livonia, MI-48152 Phone: 734-591-3562 Extn.1+161 Fax: 734-418-2598 *shail...@aim-cc.com * *shailaja_ai...@yahoo.com* *www.aim-cc.com* <http://www.aim-cc.com/>** -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to sap-a...@googlegroups.com. To unsubscribe from this group, send email to sap-abap+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.