** *Hi Partners,* ** *Greetings,* ** *Hope you are doing Well!!!!!!!!!!!!!!!* ** *Please forward a profiles to **shan...@techconsultinc.com*<shan...@techconsultinc.com> ** *Here are the requirement details* **
*Background**:* Charlotte based financial institution is looking for a client facing 1st line SAS technical support specialist that will be a direct line of support to EBI end users. This individual should be able to patiently communicate with end-users and if need be escalate issues to Platform Administrators. *Specific Technical Skills**:* · Assists users with issues related to SAS EBI: o SAS Web Report Studio o Information Delivery Portal o BI Dashboards o Stored Processes o Web Sphere & JBOSS · Assists users with issues related to SAS Client Tools: o Base SAS - Coding o Enterprise Guide o Information Map Studio o Data Integration Studio o OLAP Cube Studio · Assist users with following server-side components: o Platform LSF relating to users scheduling flows, setting up dependencies, monitoring & troubleshooting flows. o SPDS relating to end-users accessing (reading and writing) datasets, troubleshooting performance. · Monitors the SAS EBI Platform and reacts to systemic issues and/or failed production processes · Executes change control and code promotion activities · Ensures compliance with agreed upon service levels for the following activities: o User Access Management o Issue/Incident Management o Availability Management o Change Management o Release Management · Must have the ability to take highly technical concepts and translate to non-technical end-users. · Strong ability to problem solve and think out-of-box to help users get things they want accomplished. · Ability to write technical reference documentation for end-user consumption. * * *Preferred Skillsets:* · Background and/or knowledge of ITIL · Experience using SAS/GRID -- Regards, Shankar 248-522-6879 Technology consultanst inc -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to sap-abap@googlegroups.com. To unsubscribe from this group, send email to sap-abap+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
