Hi,
Business Analyst Location: Charlotte, NC Duration: 12 months Rate: $45/hr C2C *Required Skills:* -Must have 10+ years experience -Business Analysis, Telecommunications,* Genesys* Framework preferred, though thorough understanding of Computer Telephony Integration with *Cisco ICM* or equivalent is acceptable. -IP Telephony, Network Services, Carrier Routing, *Contact Center*Infrastructure Integration, Software Development Lifecycle, Change Management, Project Management, -The ideal candidate acts as a liaison between client area and technical organization by planning, conducting and directing the analysis of complex business strategies and enhancements to be solved with existing and new contact center technologies. -Analyst will work with business contacts to define and document business and functional requirements for contact center CTI solutions. -Applied knowledge of Genesys, Aspect, Cisco ICM platforms will be critical in shepherding projects through the development life-cycle. -The analyst will work closely with development, quality assurance and production support, managing SDLC touch points between all groups. -The candidate must have working knowledge of Business Analysis and Project Management methodologies. -The analyst must have a thorough understanding of contact center disciplines, industry trends, business ! -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to sap-abap@googlegroups.com. To unsubscribe from this group, send email to sap-abap+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.