Hi, This is Kiran from Tech Tammina. If you have any resources regarding this position please send thier updated resume with Rate and contact details to ki...@tammina.com as soon as possible...
** *POSITION : Business Systems Analyst with Siebel (2 OPENINGS)* * LOCATION: FT. LAUDERDALE, FL Duration: 3-6 Months ** ** Focuses on demonstrating knowledge of established concepts in reviewing, analyzing, and evaluating functional processes in a Siebel CRM 8.1.1 Call Center environment. Understands the concepts, tools, and techniques for the Siebel system and CTI development. Analyses and designs the Siebel to support the business with a focus on Siebel CRM task based user interface, BI Publisher, CRM Desktop and other new features design. Tracks and analyzes business practice trends. Collaborates with the Lead Analyst & Requirements Manager to help translate business practice requirements and satisfy them using the Siebel CRM system/Avaya CTI modules and features. Identifies and solves problems and seeks help from more experienced peers or other available sources, when necessary. Primary Duties / Responsibilities • Facilitate business requirement gathering sessions. • Document and gain sign off requirements per Business Requirement Documents and Systems Requirements Documents. • Design the Siebel CRM task based UI based on the requirements. • Design BI Publisher report requirements & templates per business requirements. • Support the design of Siebel CRM and CTI enhancements • Analyze requirements in order to generate test scripts and conduct testing. • Provide testing support as part of administration, maintenance, and troubleshooting of Siebel CRM application. Work with lead to create appropriate testing related documentation for the scope items assigned. • Follow documented standard operating procedures, topologies, and code / configuration guidelines for Siebel CRM solution. • Perform data analysis. • Identify and escalate any data discrepancies, escalating issues to senior team members. • Participate in maintaining documentation in support of regulatory controls. • Perform continuous reviews to align processes (for example, models, goals, expectations) with changing business conditions. • Follow standards and guidelines around process consistency and techniques. Qualifications (include knowledge, skills, abilities, and related work experience) • Functional knowledge of Siebel CRM applications (version 8.1 required with specialty in task based UI) • Avaya CTI experience preferred • Working knowledge of business requirements and system requirements methodology • Strong analytical and problem definition and solving abilities • Strong written and verbal communication skills • Working knowledge of MS Office applications and other productivity tools • Working knowledge of application architecture and networks • Basic knowledge of Microsoft desktop and server operating systems • Working understanding of applications and networks • Must be responsive and deadline-oriented with a sense of urgency • Ability to prioritize own tasks and escalate issues with timely task completion when appropriate. • Exposure to tools and techniques in system development lifecycle Functional/Technical Requirements (include education, certifications, and training) • Bachelor’s degree in Computer Science, Management Information Systems, or a related field or equivalent • Minimum of 5 year of experience as a Business Analyst/Business Systems Analyst working on moderately complex technology-Siebel CRM • Working understanding Siebel CRM version 8.1 Required • Working understanding of Avaya CTI and or CTI systems desirable • Requirements Management, Testing, Change Management, Systems and Process Interactions/Workflows, Knowledge of New/Emerging Technologies, Domain-Specific Technical Knowledge, Problem-Solving Skills, Understanding & Application of Broad Business Processes, Knowledge of Domain specific Technology, Processes, and Practices, Understanding & Application of the Software Development Life Cycle (SDLC), Project Management * *Thanks & Regards,*** *Kiran*** *Tech Tammina*** *203 Elden Street, Suite # 404,*** *Herndon, VA-20170*** *www.tammina.com*** *Call: 703-349-2062*** *Fax: 703-991-5532*** *Mail: ki...@tammina.com*** *Yahoo IM: krk_390*** -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to sap-abap@googlegroups.com. To unsubscribe from this group, send email to sap-abap+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
