Hi,

Please find the Job below.

IT Specialist Prod Support
12 months+

Provide technical assistance to computer system users or development teams. 
Answer questions or resolve computer problems for clients in person, via 
telephone or from remote location. May provide assistance concerning the use of 
computer hardware and software, including printing, installation, word 
processing, electronic mail, and operating systems.  May perform research, 
testing, and documentation.

Education, Certification, and Relevant Experience:
High School diploma or equivalent.
1-2 years relevant work experience.
Excellent written and verbal communication skills, strong customer focus and 
demonstrated ability to work in geographically dispersed teams.
Ability to manage competing priorities.
Must have strong computer skills and be proficient in use of Microsoft Office 
applications.
Demonstrates the ability to follow direction and produce expected results.
Readily adapts to new systems and processes.
Preferred work experience in retail grocery.

Physical Requirements:
Most work is performed in a temperature-controlled office environment.
Incumbent may sit for long periods of time at desk or computer terminal.
Incumbent may use calculators, keyboards, telephone, and other office equipment 
in the course of normal workday.
Stooping, bending, twisting, and reaching may be required in completion of job 
duties.
May include on-call duties during non-business hours.

Ability to indentify recurring issues and provide visibility and possible 
recommendation through a Problem management process to a Tier 3 Support team.


Various Skills Required / Preferred:(Has Support Knowledge that skills)

TSO
CA7
IXP/Autosys
TPX
SDSF
File Master
JES2
HDTSS
XCOM
SAR
EXTRA
Oracle
FTP
Ability to understand SQL errors
Basic zOS IBM Mainframe Skills
NetTerm
JCL
Change Control (CC)
Siteminder
VSAM
CA - ESP
Teradata
Endeavor
IDMS
CA Workload Manager
FLBP
Citrix
DB2
DOLV/Control D
ISPF
Cobol
REXX
Unix
Syncsort
Microfocus
CA Service Desk
MS Outlook
MS Office set of tools
AT&T Interwise
VPN


Thanks and regards

Satnam Singh
IDC Technologies Inc.
1851 McCarthy Blvd,
Milpitas, CA 95035
Ph: 408-668-8067
Email:  HYPERLINK "mailto:satnam.si...@idctechnologies.com"; 
satnam.si...@idctechnologies.com
Website:  HYPERLINK "http://www.idctechnologies.com/"; www.idctechnologies.com

Please do not print unless it is absolutely necessary. Spread environmental 
awareness.



Thanks.

-
Satnam Singh
IDC Technologies, Inc.
408-668-8067

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