Dear Associates,
Wishes for the Day !!!
We Need consultant for Implementation Consultant(Avaya)
Please share suitable profiles to *thomas.br...@panzersolutions.com*
Job Title: Implementation Consultant (Avaya)
Location: Roseland, NJ
Duration: 6+ Months Contract
****Face to Face Interview****
Job Description:
Avaya S87XX administration.
Avaya Call Vectoring and VDN Programming.
Avaya CMS Administration.
Avaya Voice Portal, Interactive Voice Response (IVR) implementation.
Avaya Modular Messaging administration.
Avaya Application Enablement Services (AES), Computer Telephony Integration
(CTI) implementation and administration.
Since the overall Contact Center Technologies team delivers Avaya and
Genesys routing/Application/Framework solutions, Knowledge of Contact
Center Technologies, such as Genesys Framework, Routing, and Application
Layers (7.6/8.x +) is a major plus/advantage:
Universal Routing including detailed knowledge of Routing Strategy concepts
and data integration for enhanced routing
Multimedia Platform, focusing on Business Process and Routing solutions.
Email Routing, Chat Routing with detailed Integrations via Web API
CCPulse and Infomart Reporting, focused on implementation of reporting
solutions which are standards-based.
Interaction Workspace, allowing for detailed integrations across Genesys
and other client platforms (such as CRM, etc)
Understanding of Integration points, such as Avaya Platforms, ensuring
seamless overall solution knowledge (ie AES Interface, ACM
features/functionality) SIP, Avaya Communication Systems platform and
products, etc).
Knowledge of Virtual Hold Platform and detailed integration points in a
Genesys/Avaya deployment
Technical Support knowledge of the NICE Call Recording Platform.
The position is also responsible for:
Assisting with the migration from Avaya Call Routing to Genesys based Call
Routing.
Configuration, support, and troubleshooting of existing Avaya contact
center enterprise applications and solutions in both VoIP and TDM
technology environments.
At least 5 plus years of experience. Specific activities and background
required for this position include:
Avaya Core Telephony Products: Communications Manager, AES, Modular
Messaging, CMS, OneX Communicator/IP Softphone, OneX Agent/IP Agent, Site
Administration and Voice Announcement Manager.
Below skills are a plus:
Genesys Product Suite: Genesys Framework v7.x., Genesys Routing x7.x,
Virtual Hold, Genesys CCPulse v7.x, Genesys GVP v7.x, and Genesys Internet
------------------------------------
Thanks and Best Regards,
Thomas Brown | Technical Recruiter
Email: *thomas.br...@panzersolutions.com*
Work:203-652-1444 Ex No : 177
Fax: 203-286-1457
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