Hope you're doing well! Me: Daniel Hoffman I am a Staffing Manager/Recruiter for Panzer Solutions LLC , and I focus on long-term relationships with my candidates and clients. My hope is that you will be able to call me for years and that I will be here to help you out whether I place you or not.
*ONLY INDEPENDENT CANDIDATES * *Job Title: Call Center - Business Systems Analyst (Cisco IVR)Location: Miami, FL (Option to REMOTE)Job Type: 6+ months Contract* Description: The client in Miami, Florida (FL) is looking for a Business Systems Analyst for their Call Center. Description: This position requires ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction. Requires ability to apply broad business knowledge and practical experience to the analysis / solution generation process. Requires ability to deliver results on time and within budget. Requires ability to be adaptable to a variety of project team roles, such as analyst, tester, documentation writer, trainer, team lead or mentor. Requires ability to develop good working relationships with business sponsors, business partners and technical staff. Requires a high level of expertise in a variety of application and business areas. Requires continuous learning of new skills that add value to projects and assignments. Responsibilities: Progressive Business Systems Analyst experience in an Information Technology environment: 5-7 years experience The Business Systems Analyst III primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth Strong coaching, mentoring, training and facilitation skills; Effectively manage multiple assignments and priorities; Estimate, plan, schedule, organize, coordinate, and execute activities: 5-7 years experience Team Leadership; Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction: 5 years experience Required Experience: Helpful to have Project Management experience Helpful to have BA or PM certification Experience with IT Service Management systems including Change, Configuration, Incident, Problem and Request Management, along with IT Chargeback and Time Tracking is highly desirable Experience with VUI design using industry standard best practices Experience in developing call flows for a variety of self service applications with varying complexity levels Experience in presentation of VUI design to customers Experience in researching, identifying and understanding business requirements with customers, then transitioning business requirements to functional requirements Experience with Cisco technologies for Contact Centers is highly desirable Experience with Call Center systems - IVR/VRU, CTI, Workforce Management, Call Reporting, Call Scripting and Routing is highly desirabl Regards, Daniel Hoffman | Staffing Manager | daniel.hoff...@panzersolutions.com | Panzer Solutions LLC. | Direct: 203-652-1444*104| Fax: 203-971-8354 | Notice of Confidentiality: The information contained herein is intended only for the confidential use of the recipient. If the reader of this message is neither the intended recipient, nor the person responsible for delivering it to the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this in error, please notify the sender immediately by telephone, and destroy this e-mail message OR reply with the subject “REMOVE” such that your email would be taken out of our distribution list -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
