Hello, This is a urgent need please share your candidates profiles at *rk...@gm-infotech.com <rk...@gm-infotech.com>*
Here is Job Description: Systems Engineer Location: Augusta, GA 6+ Months Position Summary: The Systems Engineer position is a mid-level technical position responsible for response, resolution and escalation of incoming technical client issues and requests submitted by phone, e-mail, chat and our client portal. Essential Position Functions & Duties: Provide expert remote desktop support, expert systems administration, and intermediate to advanced systems engineering support with a focus on: Client satisfaction Service delivery quality Technical excellence Demonstrate strong customer service skills to provide phone support including: Listening to the customer to gain an accurate understanding of the situation Being empathetic to the customer's situation, having a sense of urgency to resolve the issue Producing accurate, detailed documentation at the client, problem and incident level Resolving conflict Provide remote support for issues including desktop, server, Mitel Unified Communications and infrastructure support Follow task creation, work, closure, and escalation procedures Support team members with resolving client issues Provide afterhours support for on-call rotation Meet or exceed position Key Performance Indicators (KPIs) Serve as a technical escalation point and mentor to lesser experience engineers Excel in the areas of: Client service skills Remote support skills Professionalism and punctuality Technical competencies defined for the position Regards, Rohan Kahn | Executive Recruiter ro...@gm-it.com | rkahn...@gmail.com Office: (281) 670-9343 Houston, TX USA 77089 www.gm-it.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/groups/opt_out.
