Hi All, I have an immediate requirement, please go through the job desc and let me know your interest.
Role: Mediaroom Local Support Engineer (LSE) Location:Denver, CO, Fort Wayne, IN and Elk Grove, CA Montreal, Canada Role Summary Responsibilities The purpose of the position is to provide customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Mediaroom platform. This Engineer position focuses on the IPTV product Mediaroom® (IPTV = Internet Protocol Television). As a designated technical resource working with Mediaroom operators and partners, you will be minimally required to have solid technical expertise across Microsoft TV’s Mediaroom platform and all core product components like Windows Server, SQL Server, System Center tools, and strong troubleshooting skills overall with technical depth in at least one area of technology. *Roles and Responsibilities* - Lead the investigation and isolation of unique and challenging problems, collaborate with product development teams and other support groups to devise a plan for resolution that meets the customer’s needs. - Maintain high levels of customer satisfaction, both external and internal customers. - Delivery of support within predefined service level agreement. - Define methods and process to lead both customers and internal resources through technical issue deconstruction and analysis. - Provide direction to others on the management and analysis of issues, review solutions, review technical documentation for accuracy and depth, and deliver technical training. - Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process. - Off-hours support, evening, and weekend shifts may be required. Travel of 10-30% may also be required. - Qualifications *Required Skills, Behaviors, and Knowledge:* - Previous Mediaroom technical experience - Works effectively in situations involving uncertainty, change, or lack of information. - Strong analytical and problem solving skills. - Self-starter with ability and ambition to work remotely, onsite with a specific customer for extended or dedicated periods of time. - Ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness - Has highly detailed, thorough understanding of the knowledge/skill in two or more of the following areas and is able to apply it with tremendous effectiveness when managing customer problems - Windows Server (OS, AD, IIS, PKI, .Net Framework, Web-Services, Clustering technologies, Hyper-V), - SQL Server, - System Center tools (Operations Manager, Configuration Manager, Virtual Machine Manager), - Troubleshooting Techniques and Tools (PSSDiag, DebugDiag, NetMon, Message Analyzer, Wireshark, IIS Logs, Event Logs, etc.) - Knowledge of managed and unmanaged code, related troubleshooting *Thanks and Regards,* *Jitesh Sahu* ll Technical Recruiter- Talent Management Group ll ll IT-SCIENT ll ll Phone: 510-972-5242 ll Email: Jitesh(at)itscient(dot)com ll ll Web: www.itscient.com ll -- *Thanks and Regards,* *Jitesh Sahu* ll Technical Recruiter - Talent Management Group ll ll IT-SCIENT ll ll Phone: 510-972-5265 ll Email: jit...@itscient.com<jitesh.itsci...@gmail.com>ll ll Web: www.itscient.com ll -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
