Hi,
Title: Repo Support
Location: Raleigh, NC
Duration: 6+ Months
Rate: 40/hr C2C
Support role involving the handling of calls/emails from Repo business users
across US, Asia-Pacific and Europe. The candidate will be expected to
communicate effectively with the business and resolve incidents by
co-ordinating with other IT teams.
Responsibilities:
q Monitor support mailboxes and hotline channels
q Monitor regional end of day batches
q Communicating directly with business users - receiving calls from users,
listening to their issues and dealing with their requests appropriately,
through direct action, redirection or co-ordination.
q Resolving order and trade related issues - determining whether orders
have been executed, identifying incorrectly booked or rejected orders
efficiently, investigating STP failures (such as incorrectly routed trades).
q Resolving pricing/analytics queries - investigating issues involving
price publication and checking analytics
q Incident logging and tracking
q Perform periodic start, intra-day, end of day system health checks and
site checks
q Design and Develop scripts for feeds / reports for users
Produce and maintain support knowledge base and documentation
Contribute to the stability of Fixed Income through support efforts, limit
risk within production environments. Help deliver stability as quickly as
possible if undesired events occur within production.
Additional duties and responsibilities:
q Excellent verbal and written communication skills. Must be able to
communicate with non-technical end users as well as other IT teams. A fair
amount of user interaction will be over the phone with users based in Europe
and Asia Pacific.
q Knowledge of SQL, shell scripting, unix and windows environments.
q Able to perform in a high pressure and highly dynamic environment.
Candidate must have attention to detail; have the ability to work
independently and also as part of a group; possess excellent communication
skills and inter-personal skills; have a willingness to learn new skills and
do whatever is necessary to "get the job done". Suitable candidates will be
results-oriented, goal-driven self-starters
q Knowledge of ITIL or other Incident Management processes preferred
q Experience in working within a customer facing help desk support
environment is desirable
Opportunity to gain front office exposure, with both development and
business teams, and develop knowledge fixed income products and services.
Thanks and Regards,
Amrutha
Aim Computer Consulting
N. Laurel Park Drive,
Suite #513,
Livonia, MI-48152
Fax: 734-418-2603
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