Hi,
Hope you are doing well.
This is Raja with AITA Consulting services. Please go through the below
requirement, If you are comfortable with this position please send me your
updated resume to r...@aitacs.com.
*Role: Service Now Admin *
*Location: Memphis, TN*
*Duration : 12 Months*
Job Description:
· Candidates should have good Admin/Configuration/Development
knowledge of:-
· Incident Management, Problem Management, Change Management,
Release Management, Knowledge Management, Asset Management, CMDB, Service
Requests and SLM
· Content Management: - developing ESS page
· UI Actions/ UI policy/ Access Control Lists, etc.
· Writing various Server side scripts using Script Includes.
· Configured License Management module for necessary Compliance
check.
· Used ACLs for controlling the security mechanism in Service Now
· Domain Separation and designing the Process and data flow within
various domains
· Developing Composite Service Requests within Service catalog
Module
· Experience in different integrations using web-services/MID
Server, etc.
· Configuring complex reports
· Understanding and debugging of system logs
· Experience with Service Now development/ configuration is a must
(Java certification is good to have)
· Maintenance, administration and version standardization of
Service Now
· Configuration of functionalities according to the best process &
practices
· Integration with other ITSM tools & 3rd party tools
· For experienced roles, project management & team management is
required
· The Senior Admin will be responsible for managing and resolving
the most challenging issues for the Service-Now technical support team.
· Develops new and improved service offerings to all applicable
areas of the business, from individual incident or service catalog items to
full applications as appropriate based on previously established request
and / or functional specs.
· The ideal candidate should have a fundamental understanding of IT
service management and the ITIL business processes; experience working
closely with SMEs, project managers, and process owners to capture business
requirements, translate them into technical specifications and develop
service now functionality.
· Use project management Flextronics AIM principles to ensure
timely system development for projects as applicable.
· Work with other areas of IT globally to detect improvement
opportunities and enhance the customer experience for
Service-Now.
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*Thanks & Regards,RajaAITA Consulting Services Inc4-04,Towne Center
Drive,North Brunswick,NJ 08902Mobile No.732-658-5432 ! Fax No.:
732-357-3807!Gtalk: raja.paradigmE-ID: r...@aitacs.com
<r...@aitacs.com>www.aitacs.com <http://www.aitacs.com>*
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