Hello!!! Only EAD, GC's and US Citizens.. Title: REPO Developer Duration: 6+ Months Location: Raleigh, NC Rate: Competitive JOB DESCRIPTION Role overview (i.e. Mission) Peoplesoft Code: J Support role involving the handling of calls/emails from Repo business users across US, Asia-Pacific and Europe. The candidate will be expected to communicate effectively with the business and resolve incidents by co-ordinating with other IT teams. Responsibilities q Monitor support mailboxes and hotline channels q Monitor regional end of day batches q Communicating directly with business users - receiving calls from users, listening to their issues and dealing with their requests appropriately, through direct action, redirection or co-ordination. q Resolving order and trade related issues - determining whether orders have been executed, identifying incorrectly booked or rejected orders efficiently, investigating STP failures (such as incorrectly routed trades). q Resolving pricing/analytics queries - investigating issues involving price publication and checking analytics q Incident logging and tracking q Perform periodic start, intra-day, end of day system health checks and site checks q Design and Develop scripts for feeds / reports for users q Produce and maintain support knowledge base and documentation Key Deliverables (i.e. Outcome) Peoplesoft Code: KO Contribute to the stability of Fixed Income through support efforts, limit risk within production environments. Help deliver stability as quickly as possible if undesired events occur within production. Additional duties and responsibilities People soft Code: K q Excellent verbal and written communication skills. Must be able to communicate with non-technical end users as well as other IT teams. A fair amount of user interaction will be over the phone with users based in Europe and Asia Pacific. q Knowledge of SQL, shell scripting, unix and windows environments. q Able to perform in a high pressure and highly dynamic environment. Candidate must have attention to detail; have the ability to work independently and also as part of a group; possess excellent communication skills and inter-personal skills; have a willingness to learn new skills and do whatever is necessary to "get the job done". Suitable candidates will be results-oriented, goal-driven self-starters q Knowledge of ITIL or other Incident Management processes preferred q Experience in working within a customer facing help desk support environment is desirable Qualifications/ competencies(Please refer below for a complete list of competencies.) Peoplesoft Code: S/Q q Excellent verbal and written communication skills. Must be able to communicate with non-technical end users as well as other IT teams. A fair amount of user interaction will be over the phone with users based in Europe and Asia Pacific. q Knowledge of SQL, shell scripting, unix and windows environments. q Able to perform in a high pressure and highly dynamic environment. Candidate must have attention to detail; have the ability to work independently and also as part of a group; possess excellent communication skills and inter-personal skills; have a willingness to learn new skills and do whatever is necessary to "get the job done". Suitable candidates will be results-oriented, goal-driven self-starters q Knowledge of ITIL or other Incident Management processes preferred q Experience in working within a customer facing help desk support environment is desirable Candidate Value Proposition Peoplesoft Code: DM Opportunity to gain front office exposure, with both development and business teams, and develop knowledge fixed income products and services. Divisional Overview and/or Departmental Overview/ Relative Links Peoplesoft Code: DO Fixed Income IT is a global organization, spread across the Americas, Europe and Asia Pacific. Its primary function is to provide IT support for the Firm's Fixed Income Business lines, primarily the Front Office. The business areas include Cash Trading, Structured Products, Electronic Trading, Global Loans, Leveraged Finance, Global Money Markets, Global Fx, Repo, Sales, Research and Corporate Banking, Proprietary Trading, CDOs, Analytics, Origination, Structured Product Control, Global Client Technology and Commodities. Additional areas include Architecture, Cross-Product Development (Project Management, Business Analysis, Quality Assurance) and Support. The role will be a part of an organization supporting Fixed Income division. It is a first point of escalation for production support issues. Thanks and Regards, Amrutha Aim Computer Consulting N. Laurel Park Drive, Suite #513, Livonia, MI-48152 734-591-3562 Extn.1+167 Fax: 734-418-2603 <mailto:amru...@aim-cc.com> amru...@aim-cc.com Yahoo: <mailto:amrutha.ai...@yahoo.com> amrutha.ai...@yahoo.com <http://www.aim-cc.com/> www.aim-cc.com Note: This is not an unsolicited mail. 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