***Only USCs and GCs, CTH Position***

*SAP CRM Service Lead/SR (Functional) Analyst*

*Cincinnati, OH*

*6Mts, CTH*

*$70-$75 Hr C2C*


*Top Three Skills:                            *

1) 5 years of SAP CRM configuration experience (Service)
2) 5 years of experience in FICO arena (integration with CRM)
3) Customer Interaction Center (CIC) Experience
4) CRM HANA
5) End to End implementation experience (This position is tied to a new SAP
CRM install)
6) Leading (or a senior member of) large CRM projects


*Job Description:                            *

Collaborate with business partners within one or more business functions to
align technology solutions with business strategies. Demonstrate an in
depth knowledge of a business area, in the context of the business client’s
function, to identify and communicate how IT solutions can assist. Support
one or more highly complex business processes, requiring design or
integration of technical solutions that may cross multiple functions of the
business. Responsible for leading the collection, analysis, documentation,
and coordination of a client’s business requirements. Leads CRM
Service CCB (Change
Control Board) and participates in the SAP Enterprise CCB. Designs,
Approves, and provide guidance on change recommendations. Lead and ensure
delivery of the CRM Service activities in Minor and Major Releases.
Participates in project plans, after go-live actives and on-going support.
Works closely with peer team leads to ensure coordination of activities,
oversight and delivery.


***Only USCs and GCs, CTH Position***

*Regards,*

*Rahman,      *

*Sr Resource Recruiter*

*rahm...@usmsystems.com <rahm...@usmsystems.com>*

*703 246 1849*

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