Greetings,


*Role: Oracle OTM Analyst*

*Location: Irving, TX*

*Duration: 12 Month*



*Job Description:*




   - •        In depth functional knowledge of Oracle OTM.
   - •        Ability to assist technical teams with troubleshooting SQL
   code, Oracle queries, failed interfaces and processes.
   - •        Must have experience working in Application Maintenance 24*7
   support model.
   - •        Must have the ability to quickly identify problems and work
   with *Oracle eBS support* and Application Services team to implement
   solutions with minimal downtime.
   - •        Technical proficiency in developing user reports with Oracle
   Forms including the ability to write queries for testing/validating source
   system data.
   - •        Strong interpersonal, organizational and communication skills
   - •        Strong customer service background.
   - •        Detail oriented, with excellent verbal, written,
   interpersonal and presentation skills.

*Responsibilities:*




   - •        70% - Application Maintenance, Incident Tickets Handling,
   Meeting resolution SLAs
   - •        20% - Coordinate daily activities, backlog clearance,
   troubleshooting, Minor Enhancements to the application
   - •        10% - Management reporting and coordination among various
   user groups



*Qualification:*

•        Bachelor’s Degree in Supply Chain, Transportation, Manufacturing,
Computer Science or Engineering,  related field, or equivalent work
experience

·        Preferred (Optimal Candidate): Master’s Degree in Supply Chain,
Transportation, Manufacturing, Computer Science or Engineering, or related
field or equivalent work experience



Regards

Sumit

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