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Title: Genesis Developer Location: Columbus, OH Duration: 6 month contract Note: G.C & U.S.C *Reply Me At j...@itbtalent.com <j...@itbtalent.com>* KEY DUTIES: • Manages and contribute effectively in technical design sessions and provide subject matter expertise as it relates to the Genesys framework, MIS, Voice, Data Network Infrastructure, Convergys IVR, Avaya PBX and CTI system integration. • Manages the development of Genesys Call Routing strategies (e.g., IRD and Composer) • Be responsible for the availability and configuration of the Genesys call routing development and UAT environment. • Manages the Day-to-Day support and monitoring of Lab and Production he Genesys call routing environments. • Provide production support (24X7 on rotating basis). • Collaborate and work with the IVR, Business Desktop Applications, MIS, Voice and Data Network, Avaya Voice team members to resolve production issues and/or implement new complex solutions • Deployment and support of large-scale distributed applications in a mission-critical production environment • Reviews and documents technical specifications and development requirements. • Ensures business requirements are fully understood and that technical design meets all requirements • Communicate alternative solutions based on improved costs and efficiencies • Estimate work efforts and duration using Microsoft Project and executive summary • Manages resource planning, prioritization and control to meet customer demands • Represent Chase Call Routing Team on Production bridge calls. REQUIREMENTS: • Experience with various carrier SIP services (IP Toll Free, Session Border Controllers and Session Management) • Experience with vendor SIP solutions (e.g., Cisco, Avaya, Genesys) • Experience with interoperability between SIP vendor solutions • Experience with performance and monitoring tools (e.g., Empirix, WireShark and/or Endace) • Proficient in the application of the following call center technologies: Genesys call routing, PBX integration, Carrier offerings, CTI desktop integration, Outbound dialer integration and Call Recording integration • VXML/CCXML Development both DTMF and Speech applications • Should understand ICON/Infomart database schema • Should be proficient in PL/SQL • Should understand underlying ICON/Infomart data model • Should have knowledge of Call Concentrator infrastructure and data • Should be proficient in all Genesys real-time (CCPulse, Pulse and/or Advisor) and historical reporting • Should be capable of troubleshooting complex issues with Genesys configuration/management layers, routing layer, Genesys SIP and NCQ platforms (GVP resource manager/media server) and historical reporting ICON/InfoMart Regards, Jack Anderson -Sr.Technical IT Recruiter ITBrainiac Inc., j...@itbtalent.com Direct : 609-935-3773X103 116 Village Blvd, Suite 200 - Princeton, NJ 08540 www.itbrainiac.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
