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Subject: Remedy Developer Location: Houston, TX Duration: 6+ Months *Reply Me At j...@itbtalent.com <j...@itbtalent.com>* REQUIRED TECHNICAL SKILLS: • Experience in both hardware and software asset and configuration management as well as knowledge of IT service management processes. • Advanced Remedy analytical and development experience in ITSM configuration to include the Service Desk: Incident Module, Asset ManagementModule, Change Management Module, Service Request Module (SRM), and Service Level Management (SLM) module, Atrium, and AR System in v7.6 and above; experience with 9.1 desired. • Advanced skillset in BMC Remedy integration tools as well as prior Remedy upgrade experience. • Strong background and experience with ITIL methodologies (Event, Request, Change, Problem, Incident, SLM/Service Management). • ITIL Foundation v3.0 certification and have applied knowledge of real-world environments in both the Service Management focus area and have integration experience in a customer environment. • Knowledge of MS SQL, query-writing, reporting tools (i.e., Crystal Reports, BIRT, or a similar industry solution) relational databases • Skilled with DB technologies including Oracle, SQL Server. Comfortable working in an Oracle database environment; at least 2 years of experience in Oracle environment. • CMDB 7.6, 8x, and/or 9 desired experience; should be able to analyze need for, create, and/or customize classes, and understand data and relationships across ITMS applications. • Experience configuring and defining Foundation Data. • Experience working with JavaScript. • Experience working in a Virtual Environment.• Reporting experience with Crystal Reports, BIRT, Yellowfin is desirable. REQUIRED OTHER SKILLS: • Must be task oriented (organized and self-motivated) to deliver excellent customer service. • Must possess excellent organizational and communication skills (both verbal and written). • Must possess excellent analytic troubleshooting and problem solving competencies. • Candidate should have proven understanding of IT business needs and knowledge of IT industry standard best practices. • Candidate should be able to effectively communicate with the customer to gain necessary data to understand what is needed for integration efforts and support roll out of new functionality. Regards, Jack Anderson -Sr.Technical IT Recruiter ITBrainiac Inc., j...@itbtalent.com Direct : 609-935-3773 X 103 116 Village Blvd, Suite 200 - Princeton, NJ 08540 www.itbrainiac.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
