*Position: Business Analyst Location: Albany, NY Duration: 12 Months*
*Summary:* · Functions as an internal consultant or liaison between the IT organization and the functional business clients for enhancements to ServiceNow. · Responsible for translating business case analysis into functional requirements. · Identifies potential opportunities to re-engineer business processes, improve efficiencies and reduce costs. · Requires a broad knowledge of the organization, business functions, and the software implementation lifecycle (SDLC) as required. · Manages demand and prioritization. *Skills:* · Possesses strong interpersonal and writing skills · Possesses a working knowledge of the software implementation lifecycle (SILC) · Possesses knowledge of product testing procedures · IT Service Management & ITIL processes. · ServiceNow or related products. · Service Catalogs, Continuous Process Improvement processes rooted in metrics/KPIs. · Workflow/Process Design and Re-engineering. *Thanks & Regards* *Ajeet Dwivedi* (IT Recruiter) Phone: 609-853-0818 X 2174 -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
