*Hello,* *Hope you are doing well…..*
*Please send resumes to r...@hclglobal.com <r...@hclglobal.com>* *ROLE* *Project Manger* *LOCATION* *Tigard OR* *DURATION* *LONG TERM* *RATE* *DOE* *CLIENT* *DIRECT* *INTERVIEW TYPE* *Phone* *State Experience Highly Preferred* *U.S. Citizens and those authorized to work in the U.S. are encouraged to apply* *Note: For H1 While submitting I need consultant I 797 OR ID Proof.* *Description* · Review PERS Internal Audit IT Change Management 2014 Report containing recommendations and determining scope of work to resolve findings. · Assess PERS IT Organization to identify existing processes and procedures, and re-categorized them into ITIL/ITSM terms. · Understand the ITSM landscape of the Customer and understand in-scope ITIL processes to-be designed. · Provide ITIL best practice service management consulting at a strategic, design, and operational level for PERS IT organization. · Understand the specific process requirements and gather the required inputs on people, practices and processes, organization structure, ITIL tools in-use, as-is process, details on current vendors. · Prepare the process definition plan, identify the reviewers and process sign-off mechanism. · Author the process documents and obtain signed-off from the stakeholders (include the required process flows, diagrams) via PERS QCP. · Collaborate with the staff in ISD as required to customize the ITSM tools in-scope. · Identify KPIs/metrics to be used to measure the effectiveness of the process and the calculation mechanism of each of the KPIs/metrics. · Provide the ITIL / ITSM training and mentoring to all staff resources as identified. · Provide professional guidance over the IT Process Owners and overall IT strategic initiatives. *Required Skills* · 8 - 12 YEARS experience in ITSM practice in managing various ITIL process roles, viz., Incident Manager, Problem Manager, Change Manager, Asset and/or Configuration Manager · Experience in Process designing and supervising execution in at least 2 ITSM engagements · ITIL 2011 Expert / ITIL 2011 Intermediate Certified · Knowledge of ITSM Tools · Capability to deliver ITIL Training and Workshops · Excellent team management skills and inter-personal skills · Excellent presentation skills, verbal and written communication skills and facilitation skills · Good documentation and process flow diagramming skills · Graduate or Postgraduate in Management / Engineering / Computer sciences preferred *Skills* *Required* *Years used* *Last Used* Communication skills both verbal and written *9 Years* Data Analysis *9 Years* ITIL 2011 Intermediate Certified *7 Years* ITSM Tools *9 Years* Presentation skills *9 Years* Project management *10 Years* Team Work *10 Years* *Thanks,* *Mani* *Technical Recruiter* *HCL Global Systems, Inc* *24543 Indoplex Circle| Suite 220 |* *|Farmington MI |* *r...@hclglobal.com )248-473-0720 EXT 157 *Certified Minority Business Enterprise (MBE)* -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
