*VERY URGENT NEW ROLE!*


*Job Title: RM- Service Center Applications Consultant Role:    *

*Job Location: San Francisco, CA*

*Job Duration: 10 + Months*

*Description:*

The Service Center Applications Consultant should have experience support
call center applications such a call recording solutions and work force
management reporting.

Experience with NICE recording solution, Exony (eGain) Reporting, or NICE
WFM IEX preferred.

They will need to be familiar active directory, some basic SQL, and windows
RDP. Experience with Cisco UCCE, VMWare, or windows administration
experience would be a bonus.

This role will require good organization skills, documentation skills,
self-direction, and the ability to pick up new technologies quickly.

Additionally, the role will require frequent work with 3rd party vendors to
resolve application issues or implement change requests.

It will require some after business hours and weekend support for outages.




Regards:
Sam Williams - Recruiting Manager
ITBrainiac Inc.


Direct : 646-499-5264|| Fax : Fax 312.582.2699
116 Village Blvd, Suite 200 - Princeton, NJ 08540
swilli...@itbtalent.com || swilli...@itbrainiac.com
www.itbrainiac.com

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