*!!!! Urgent Required !!!!* Hi , Hope you are doing great! Please give me a call ASAP if this job is of interest – 201-257-5077. Also, please respond to this email with your most recent resume as well…sometimes my VMs pile up and this job is top priority.
*Genesys6 Months Contract to Hire Dallas,TXStart: ASAP* *SUMMARY High level objectives.*This role interacts with various teams and vendors and is responsible for designing and developing routing strategies and list objects to ensure optimal performance. Requires continuous interaction with IT leads and executives to ensure contact center processes are sustainable, repeatable, and predictable. *RESPONSIBILITIES Tasks, functions, deliverables, etc.*•Design, develop, document, and implement standard, integrated call handling processes •Provide design approaches and solutions to support the key initiatives and programs •Develop concise and clear technical specifications based on analysis of complex business requirements •Contribute effectively at many different points in a project life cycle, as an individual contributor •Provide production support of software application •Integrate web services methodologies into strategy development •Develop and administer quality reviews of processes / tools to support standard offer •Incorporate outbound capabilities using GVP and Proactive Contact •Administer changes and database modifications through GA or CME •Collaborate with infrastructure technology and management to define and document strategies and standard processes •Develop and maintain usable standard repository •Align with and support cross Business Unit process initiatives *QUALIFICATIONS * •Bachelor’s degree plus six years’ experience directly related to role responsibilities or an equivalent combination of education, training and experience. *Directly related education, training and experience includes:* •Experience in developing web service and messaging components •Ability to create technology vision and roadmap, and communicate effectively with various levels within the organization •Minimum 3 years Genesys technical (or equivalent), hands on experience with focus on various Genesys technologies & solutions •Experience using Genesys 7.6 (or greater) routing tools (i.e. URS, IRD, GA, CME, Composer) •Demonstrated expertise developing Genesys applications in transaction routing or business process improvements environments according to Agile development methodologies •Experience with Development tools (quality, automation, and continuous integration) •Strong analytical skills with the ability to solve problems and formulate recommendations •Thoroughly knowledgeable and familiar with VoIP •Large/Multi-center contact center load balancing •Proven ability to perform and thrive in a collaborative consensus-oriented environment •Analysis and problem solving – demonstrated ability to recognize issues and develop effective solutions My Best, *Peter* Carter| *Technical* Recruiter *CAT* Technology, Inc pe...@catstaffing-us.com Direct: 201-257-5077 Fax: 201-342-2385 www.catamerica.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.