Hi Folks,

Hope you're doing great there..!

Please find the requirement given below .Share your profile and details to
the given address.

*Please respond back to :-    **vi...@itscient.com* <vi...@itscient.com>



*ITS AN FULL TIME PERMANENT JOB* *OPPORTUNITY* *.*



*Role :-  DESKTOP SUPPORT*

*Location:  **San Jose,CA/San Francisco,CA/New York,NY*

*Duration : FTE*

*Client : TCS// **PWC*


*Note :-  PLEASE AVOID DOUBLE SUBMISSION !!     *

*Job Description**:*


   - Years of Experience required: 6 months and 4 years.
   - Provides local computer hardware and software support.
   - Key Objectives and responsibilities include: help desk
   support/management, customer support on the desktop/laptop/network,
   customer service, national and local asset management, education and
   training of clients, compilation of records and reports related to
   production, machine malfunctioning, and maintenance.
   - Serves as a subject matter expert in one or more areas of technology
   or as a point person for a business area in the local office
   - Must be capable of setting proper task priorities, efficiently
   managing time
   - Good problem solving skills for on the spot resolution to customer
   concerns
   - Must be personable and professional
   - Strong customer service focus.
   - Strong verbal and written communication skills
   - Understanding of standards for technology implementation and customer
   service skills.
   - Responsible for resolving technical issues and implementation of
   standard technologies in the local market. May develops and shares best
   practices across the national network.
   - Receives work from and responds to service center tickets, walk-in or
   internal help requests.
   - Successfully troubleshoots and resolves or escalates problems in a
   timely manner while following consistent, standard approaches.
   - Complies with standard operating procedures and checklists in
   delivering quality solutions and service.
   - Windows XP, Windows 7 & 8 operating systems, software installation and
   configuration
   - Experience with Lotus Notes, MS Office , PC & Peripheral
   troubleshooting
   - Certifications such as A+, Network+, MCSE are helpful but not
   necessary



*SKILL SETS SUMMARY* :-

 Full Name



Contact Number



Email ID



Current location



Salary



Relocation Yes /No



Work Authorization in USA



Total Years of Exp



Skype ID



LinkedIn Id



Any Interview In Pipeline ?



Any Offer In Pipeline?



Availability for Phone Interview & Skype



2 TIME SLOTS FOR INTERVIEW

                    //

Start Date





Total IT Experience: +Years

Total US Experience:  +Years

*Skills*

*Years of*

*Experience/Exposure*

*Expertise Level (0 - 10)*

*[1=Novice; 10=Expert]*

Desktop Support Exp



*Vicky Kumar *

*IT–SCIENT LLC, Fremont, CA, USA ll Phone USA : (510) 516-7899 *

*​EMAIL: **vi...@itscient.com* <vi...@itscient.com>

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