Hi Folks,
Hope you're doing great there..!
Please find the requirement given below .Share your profile and details to
the given address.
*Please respond back to :- **vi...@itscient.com* <vi...@itscient.com>
*ITS AN FULL TIME PERMANENT JOB* *OPPORTUNITY* *.*
*Role :- DESKTOP SUPPORT*
*Location: **San Jose,CA/San Francisco,CA/New York,NY*
*Duration : FTE*
*Client : TCS// **PWC*
*Note :- PLEASE AVOID DOUBLE SUBMISSION !! *
*Job Description**:*
- Years of Experience required: 6 months and 4 years.
- Provides local computer hardware and software support.
- Key Objectives and responsibilities include: help desk
support/management, customer support on the desktop/laptop/network,
customer service, national and local asset management, education and
training of clients, compilation of records and reports related to
production, machine malfunctioning, and maintenance.
- Serves as a subject matter expert in one or more areas of technology
or as a point person for a business area in the local office
- Must be capable of setting proper task priorities, efficiently
managing time
- Good problem solving skills for on the spot resolution to customer
concerns
- Must be personable and professional
- Strong customer service focus.
- Strong verbal and written communication skills
- Understanding of standards for technology implementation and customer
service skills.
- Responsible for resolving technical issues and implementation of
standard technologies in the local market. May develops and shares best
practices across the national network.
- Receives work from and responds to service center tickets, walk-in or
internal help requests.
- Successfully troubleshoots and resolves or escalates problems in a
timely manner while following consistent, standard approaches.
- Complies with standard operating procedures and checklists in
delivering quality solutions and service.
- Windows XP, Windows 7 & 8 operating systems, software installation and
configuration
- Experience with Lotus Notes, MS Office , PC & Peripheral
troubleshooting
- Certifications such as A+, Network+, MCSE are helpful but not
necessary
*SKILL SETS SUMMARY* :-
Full Name
Contact Number
Email ID
Current location
Salary
Relocation Yes /No
Work Authorization in USA
Total Years of Exp
Skype ID
LinkedIn Id
Any Interview In Pipeline ?
Any Offer In Pipeline?
Availability for Phone Interview & Skype
2 TIME SLOTS FOR INTERVIEW
//
Start Date
Total IT Experience: +Years
Total US Experience: +Years
*Skills*
*Years of*
*Experience/Exposure*
*Expertise Level (0 - 10)*
*[1=Novice; 10=Expert]*
Desktop Support Exp
*Vicky Kumar *
*IT–SCIENT LLC, Fremont, CA, USA ll Phone USA : (510) 516-7899 *
*​EMAIL: **vi...@itscient.com* <vi...@itscient.com>
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