*Job Title: **Voice Engineer (Genesys)* *Duration: **6-12 months* *Location: **Chicago, IL*
- The position requires a Sr. Engineer with in depth knowledge of *Genesys** 8.5* including infrastructure components, *Genesys IW, Genesys* reporting, GVP and call flow. - The engineer will be responsible for the following: Building out the infrastructure and integration of *Genesys components with* Cisco 10.5 UCCM. Defining, Developing and Implementing Call Flows based on user requirements. Building and implementing *Genesys Remote Agents*. Integration of *Genesys with Verint or Nice Call Recording.* - End to end support for implementation. Development of documentation for call flows and infrastructure components - Skillset Details: - In depth knowledge of the infrastructure to support *Genesys* *8.5 environment* in HA architecture connecting to *Cisco CUCM 10.5.* - Knowledge of Verint and NICE Quality Recording solutions. In depth knowledge of *Genesys* Reportn Regards, Yogesh Technical Recruiter Email: [email protected] <[email protected]> | www.droisys.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
