Hi,
Send resumes to m...@aim-cc.com ASAP. thank you...! *Need: IVR / CTI QA Analyst* *Rate: $40 hr C2C* *Date resource is required: 05/17/2010* *Anticipated end date: 05/17/2011* *Location: Denver, CO * * * Banking Experience would be a Plus. This QA Analyst position reports to the CCT CTI/QA Test Lead and is accountable for developing test plans & test scripts, executing test scripts and defect management. All testing is considered complex and involves contact center technology which includes IVR, CTI (routing and reporting), Desktop applications and MIS. The Analyst is expected to have extensive experience testing these components. The Analyst must have experience reviewing requirement documents, design and specifications documents (such as call flow documents, functional specification documents, production implementation documents and technical specification documents). The Analyst is required to evaluate all documentation, identify gaps and develop test plans, test scripts and test mitigation strategies. Under the direction of the CTI/QA Test Lead, the Analyst must work effectively with Project Managers, Business Analysts, technical team resources and business partners to ensure clarity of requirements, test plans and test results. The KPIs for this position is to deliver all assigned work on time, on budget with zero defects. To the extent that defects are unavoidable, Mandatory (Experience) Requirements: Training and experience with Genesys Framework (CTI) in a large scale, enterprise contact center environment. Experience evaluating CTI associated interface requirements and identifying gaps and risks in test planning, execution and defect resolution. Experience evaluating CTI logs and events with sufficient knowledge necessary to interpret results and determine if functional requirements are met. Superior communication skills, both oral and written are essential. Other comments *Platform and Skill Set Expertise: * QA Testing : Test Case Development, QA Testing : QA Testing, QA Testing : WinRunner, Documentation Tools : Visio, Analysis Skills : Business Analysis, Analysis Skills : Financial Analysis Linda Monalisa Aim Computer Consulting N. Laurel Park Drive, Suite #513, Livonia, MI-48152 Phone: 734-591-3562 Extn.1+172 Fax: 734-418-2598 *m...@aim-cc.com* <m...@aim-cc.com> *mona_aimc...@yahoo.com* <mona_aimc...@yahoo.com>** *www.aim-cc.com* <http://www.aim-cc.com/>** *Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please click”** **Remove"* <m...@aim-cc.com> _______________________________________________________________________________ *“Commit your work to the LORD, and your plans will be established” Proverbs 16:3* ”Arise, shine…” Isaiah 60:1a. -- Visite... http://christianyouthtalk.blogspot.com/ and be blessed... -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To post to this group, send email to sap-ba...@googlegroups.com. To unsubscribe from this group, send email to sap-basis+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-basis?hl=en.
