Direct Client Requirement- Please sent me the resumes at ri...@quantumvision.com
Hello, Hope you are doing good. Please let me know if you have any resources for the below mentioned position. Position: Business Operations Manager/Project Manager Location:Sterling,VA Duration:Long Term Organization:Client Services Job:Client ImplementationKey Duties/Responsibilities: Lead the implementations of specific client programs, products and projects that support the Account team's annual revenue targets. Ensure optimal customer experience by partnering with Operational departments, specifically SMG, Contact Center and IS. Represent the client and their customers' expectations within NEW. Understand all operational facts of the program and communicate procedural changes throughout the organization. Manage operational processes to ensure SLAs and other key metrics are achieved. Perform analyses of account activity/program performance. Work independently with the client account management team to achieve account goals. Serve as liaison between NEW and the client, interacting with client representatives at all levels, including senior management. Represent NEW at off/on-site client meetings to support Operational efforts. Qualifications Knowledge, Skills, and Abilities: · Advanced analytical, communication and client management skills with a variety of client · Proven record of initiative, independence, and ability to recognize improvement opportunities of complexity · Advanced Microsoft Office skills required (Visio, Excel, Word and Project) · Must have previous experience working with online clients · Must have previous experience problem-solving and resolving complex issues. · Developed facilitation and presentation skills to participate in client meetings · Must demonstrate a high level of poise and professionalism · Availability for travel on a regular basis · Minimum Qualifications and Experience: · Experience in successful account management / project management experience · Experience in customer service experience / call center experience · 3+ years of successful account operations experience with online companies · Retail experience strongly preferred · A bachelors degree preferred · Performance Metrics: · Implementing and delivering key projects and products that impact revenue · Meeting account KPIs including EBDIA targets, SLAs and CSI scores · Demonstrating independence when leading large implementations or projects · Quality of Business Operations Skills · Clear, concise, and complete requirements documentation · Timeline management · Project status and communication skills · Deliverables / execution · Operational sustainability once in production · Strong problem solving capabilities · Account Management Skills · Knowledge of account goals and client expectations · Deep understanding of client set up and operational processes · Quarterly participation · Strong oral and written client facing skills I Look forward to hearing from you. Regards Ricky Quantum Vision LLC 805 Summer Walk Dr Gaithersburg, MD 20878 Tel:(301) 560-0555 Fax:(301) 637-3337 ri...@quantumvision.com http://www.quantumvision.com/ www.linkedin.com/in/rickymartyn -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To post to this group, send email to sap-basis@googlegroups.com. To unsubscribe from this group, send email to sap-basis+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-basis?hl=en.
