REPLY TO: [email protected] *Siebel Business Analyst*
*Honolulu, HI and Rockwell, MD (25% travel required to HI if going for MD locaiton)* *9 months+* This Business Analyst will be part of a project team supporting the customization of Siebel Call Center. This person will work shoulder to shoulder with the business in an Agile environment. Responsibilities: * Working with other Business Analysts defining business process and workflow. * Defining current and to-be processes. * Issue Identification and Tracking. * Requirement Definition, Writing Functional Specifications and Testing. * Test Plan and Script development. Requirements: * Experience with Siebel--particularly call center and workflow capabilities--highly desired. * Must have strong analytical and creative problem solving skills. * Working on project running in Agile methodology. * Must have strong project management skills. * Must be process oriented (i.e. change control, requirement gathering, process flow diagramming, testing, etc). * Must have excellent verbal and written communication skills. * Must be highly organized and work well under pressure. * Must be capable of multitasking and managing time effectively. * Must be able to work independently with limited direction. Technical Skills (Required): * Working knowledge of software development lifecycle and documentation. * Experience writing functional specifications, business requirements, and test plans. * Previous experience with the following productivity tools: Lotus Notes, MS Office, MS PowerPoint, MS Project and Visio. Highly desired experience: * Supporting call center/customer service groups. * Siebel CRM * Pharmaceutical Industry and IT background. * Telephony and other call center technologies. * * * * REPLY TO: [email protected] *Thanks & Regards,* *Vipin Kaushal* [image: cid:[email protected]] 20, Industrial Park Drive, Nashua, NH-03062. Ph: 603-324-4011 Ext: 4011 E-mail: [email protected] <[email protected]> Website: www.universal-sw.com *G-Talk: **click2vipin || Yahoo IM: click2vipin* -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
