*Reply to mah...@jbsac.com*
*IVR Consultant* *Dublin, OH* *1+ year contract, long-term * *Interviews: will hire off a phone screen / Skype / WebEx, onsite is highly preferred* *Required Skills:* - Experience supporting IVR – speech recognition, IVR logic (programming) – any IVR vendor is acceptable - Self-starter, independent - Hardware / server experience – feel comfortable patching the server with patches that are atomically downloaded to server - Some experience with telephone systems, specifically involving call routing is desired. - Experience with Avaya telephone system is ideal, but experience with another manufacturer is acceptable. Again, client will accept experience with another manufacturer’s platform. - Good communication skills and comfortable interacting with vendors *Job Description:* - Function as Tier 2/ Tier 3 support for the day-to-day operations of four platforms; IVR, CTI, Work Force Management (WFM), and Quality Monitoring (QM). - The ideal candidate will have experience with the platforms owned and operated by client, but client will accept experience with any other manufacturer’s platform. - The IVR platform is manufactured by Convergys/Edify. CTI is Avaya. WFM and QM are Verint. - Most of activity will be in workforce mgmt. and quality monitoring, then IVR, then CTI. -- *Thanks & Regards Mahesh G IM! bmahesh.ar Y IM! maheshb_ar* -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/groups/opt_out.
