Hi ,


Hope you are doing great.......
Please let me know your interest along with your updated resume and details
.
Please send profile to *su...@technotalent.com <su...@technotalent.com>*

*Job Title: Business Analyst CRM*

*Location: San Francisco, CA*

*Duration: 6 months plus*

*Experience: 10+ Years*

*CRM experience is must in recent project.*

*Description *-

 This position is responsible for development and the on-going support of
the Customer Relationship Management (CRM) system. This includes the
end-user relationships, requirements gathering, solution logistics and the
evaluation of alternative technologies. The role will work closely with the
business and collaborate on requirements ensuring that the business needs
are met by the system. The position requires the understanding of the data
needed to be stored to meet or exceed the needs of our business and the use
of that data for reporting, analysis and by other internal systems.

*Responsibilities:*

Serve as the IT business analyst and collaborate with the business on CRM
projects and enhancements Work with other business analysts and the
development team to convert business requirements into functional and
technical designs Develop test plans and scripts Support and coordinate
user acceptance testing (UAT) and training Coordinate and/or deliver
end-user training as appropriate Support the business in creating Business
Requirements Documents, and create Functional Design and Testing documents
Lead small projects and enhancements from conception through deployment
using standard PMO methodology Manage on-time project delivery and business
expectations and ensure internal customer satisfaction Work on the design
of reporting and data needs with the business users

*Requirements:*

3+ years of CRM business or systems experience

5+ years of business analyst and project management experience

Familiarity with business reporting and reporting tools required Business
Intelligence experience a plus Demonstrated successful working
relationships with IT and Business customers Ability to present complex
technical ideas in business-friendly language Excellent written and oral
business communication skills Proven analytical, evaluative, and
problem-solving abilities Exceptional customer service orientation
Experience in multi-channel retail Experience in online user experience
design Extensive experience working in a team-oriented, collaborative
environment Working knowledge of relational databases and experience
writing SQL Working knowledge of MSOffice, MS Visio and UMLs Experience in
writing detailed functional requirements and business rules/use cases
Experience in the following phases of project execution: requirements,
analysis, solution design, testing and implementation Strong multi-tasking
capabilities



* Details required for Client submission:*



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Available Date-of-joining:





In the meantime if you have any questions feel free to call.

Look forward to hear from you soon.

--
*Thanks and Regards,*
*Suman*
TechnoTalent Software Solutions,
707 Alexander Rd.208.
Princeton, New Jersey 08540.
D: (732)-444-3667
Email: su...@technotalent.com
URL: www.technotalent.com
YM: sumang.recruiter, G talk: sumang.recruiter

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