Hi,


Hope you are doing great!!

Let me know if you have some one for below positions with resume and
following details of your consultant

Full Name

Phone:

Email:

Current Location:

Availability:

Rate:

Reply me at sat...@ibs-consulting.net  only



Title: Desktop Support

Start Date: 07/12/2010

Duration: 9 months

Location: Raleigh, NC

No. of Openings: 7



*Description: *

Assist in the migration of desktop support and knowledge transfer from DHHS
current seat management vendor

Assist in the testing vendor supplied procedures and standards for desktop
support and participate in the revision/development of new documentation as
appropriate for use by DHHS support staff

Provide desktop support to DHHS staff via remote desktop utilities and in
person for Microsoft operating systems in a mixed Netware and Microsoft
environment

Provide support for local/networked printers

Provide support for productivity software (MS Office, Adobe, etc.)

Provide support for e-mail (MS Exchange)

Provide support for Active Directory users

Provide support for PDA users

Create and deploy images, patches and software updates

Provide consulting on cost-effective implementations of microcomputer
hardware and software using defined standards and specifications

Transfer knowledge and transition desktop support activities to state
support staff

Provide status reports to technical lead

Other projects as assigned by management



*Knowledge, Skills, and Abilities Requirements Required*:

Minimum 2 years experience providing support of the following:

1. Desktops and local/networked printers

2. Microsoft operating systems, MS Office and MS Exchange

3. Netware

4. Active Directory



*Other Required Experience / Skills:*

A+ Certification

Excellent written and oral communication skills

Ability to assist in the development and testing of desktop support
procedures and standards

Excellent customer service skills and phone etiquette

Attention to detail

Ability to perform diagnostics on software and/or hardware

Ability to resolve routine and non-routine problems independently and in
consultation with technical lead, peers and vendors



*Preferred*

Experience using remote control software to provide desktop support

MCP Certification

LANDesk experience

Ghost experience



Some local and overnight travel may be required

Candidate must have a valid driver license

Tasks require that the candidate be able to kneel, crouch, crawl, reach,
lift and carry at least 60 lbs





*Thanks & Regards,*

*Satish Saini*

*International Business Solutions*

*Ph no. 732-981-0450 X 425 FAX: 732-981-0465*

*E-mail:- **sat...@ibs-consulting.net* <sat...@ibs-consulting.net>* ,  **
www.ibs-consulting.net* <http://www.ibs-consulting.net/>

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