Hi, Below is the requirement with one of our client. If interested, please send me your resume to ph...@appsfusion.com
*Salesforce BSA ( with Informatica) * *Redwood City, CA* *12 months* *Job Description: * · You will gain the reputation for being the go-to person representing IT with our organization, helping to drive and support our customer support strategies for our global business. You will work closely with the organization to capture user requirements, and assist the IT development team in designing, testing, and implementing innovative software solutions that meet the business’ needs. · Our organization has achieved 9 straight years of being #1 in customer loyalty. Come help us make it 10 years in a row. Our organization is always pushing forward, recently winning two Stevie Awards in 2015, Best use of Technology in Customer Service and the Award for Innovation in Customer Service. · You will report to the Senior Manager, IT Applications Support and be based in You will: · Engage with the organization to provide functional support for existing and future business processes for Informatica’s salesforce Service Cloud implementation. · Partner with the user community, including executives, to identify their business requirements, analyze business processes, analyze source data, produce functional specifications, data flows and business rules, and assist with the implementation of those specifications · Understand existing process that will have an impact on Salesforce.com Service Cloud · Collaborate with the team to assess the cross functional impacts of business decisions across the Salesforce platform and provide input on IT processes and procedures affecting the team · Drive the initiation, planning, requirements, design, test and post-production phases of the solution development life cycle · Develop, document and perform system, integration, and user acceptance tests · Manage changing requirements (change control) communication with core team and business on impact · Scope and provide accurate work estimates for all deliverables · Work with business users to develop use cases for testing of new functionality · Lead system testing efforts, ensuring that issues are identified, tracked, reported on and resolved in a timely manner · Provide project management support for IT initiatives · Develop planning artifacts including Project Plans presentations or other collateral · A minimum of 5 years of IT Business Analyst experience, a portion of which preferably supporting Customer Support or Service functions in a high tech company · Experience working with customer self-service technologies including case management and knowledgebase applications · Must have knowledge of Salesforce.com Service Cloud, preferred certified · Five9 experience a plus · Proven experience with business and technical requirements analysis, business process modeling/mapping, and methodology development · Proven problem resolution and analytical skills with keen attention to detail · Ability to multi-task, effectively prioritize and adapt quickly to change in high pressure situations with minimal supervision required · Excellent customer service skills with a demonstrated record of exceeding customer expectations · Solid business acumen; ability to understand and anticipate business needs in order to provide appropriate solutions · Excellent cross-functional collaboration skills and the ability to influence stakeholders · Strong team player with excellent listening, interpersonal, facilitation, written, oral and communication skills; ability to effectively communicate concepts in both technical and user-friendly language to management, peers, staff, and other employees so that issues and solutions are understood. · Ability to work with external vendors to resolve issues and manage project initiatives · Strong technical, problem resolution and analytical skills; able to multi task and prioritize effectively · Experience working with cross-functional, globally dispersed teams and an offshore development cycle is desired *Thanks & Regards* *Phani Kumar* *APPS FUSION INC* Office: 510-544-0760 EXT 104 ph...@appsfusion.com <phani.appsfus...@gmail.com> http://appsfusionrequirments.blogspot.in/ www.linkedin.com/pub/phani-kumar/5a/0/671/ Website: http://www.appsfusion.com [image: image001] [image: image002] *“Certified Minority Business Enterprise (MBE) by NMSDC”* Disclaimer: we respect your online privacy. 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