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*Role : Network Admin (UCaaS & CCaaS Exp)*

*Location : McLean, VA*

*Client: TCS*

*Duration : 10+ months*

*Mandatory Technical/Functional Skills  *

• Experience Cisco Unified Communications as a Service (UCaaS). •
Experience in consolidating of long-distance voice transport services and
the introduction of session initiation protocol (SIP) trunking • Provide
tools and expertise to support the analysis of call detail reporting (CDR)
and the application of telecommunications expense management (TEM)
services. • Failover and Disaster Recovery: hosted telephony solution
provides an active-active failover for both UCaaS and Contact Center as a
Service (CCaaS). • Disaster recovery of UCaaS and CCaaS automatic and
instantaneous. • WAN to synchronize data between active-active sites. •
Experience in configuring SIP trunking service active-active failover for
trunking services in coordination with UCaaS/CCaaS. • Able to provide
emergency broadcast services to onsite telephony equipment uses Singlewire.
• Experience managing Jabber mobility • Voice Transport —will consolidate
the transport to provide with long distance (domestic and international)
and toll free service. • Provide consolidated voice network backbone with
TDM and SIP trunks . • SIP trunking integrates with MPLS to deliver voice
services as an application over a consolidated IP network. • Manage trader
voice environment to maintain a stable and refreshed uniform platform. •
Manage dynamic security, monitoring and compliance tools and applications.
• Provide House trader voice management with viable and
regulatory-compliant business continuity plans complemented by robust
disaster recovery solutions. • Integrate and facilitate compliance with the
myriad of national regulations. • Provide voicemail solution and able to
forward a copy of all voicemails as they are recorded to SMTP mailboxes
(only 1 mailbox can be active at a time). • Experience in integrating
Voicemail with user MS Exchange accounts for systems that provides
appropriate access rights to UCaaS/CCaaS. • Call Recording • Migrating the
trader voice back office Nortel system with Cisco based UCaaS. • Experience
in managing Nice NTR system • Provide Voice recording services for trader
voice as dictated by business or legal requirements. • Experience in
managing Trader voice recording equipment and systems. • Experience in
Monitor and record calls on a “handset” basis, which capture conversations
irrespective of which line the trader is speaking on. • Supporting and
Monitor and record calls on a “line” basis, which captures all
conversations on pre-determined lines. • Support both on- and off-trading
floor, as applicable. • Support retention periods of varying lengths based
on business and regulatory requirements. • Provide Support a back-up
retention system. • Support on-demand playback requests from authorized
users in accordance with the Service Levels. • Enabling contact center
capabilities in Cisco HCS. CCaaS supports advanced call routing, IVR.



*Thanks & Regards*

*Alok Chaudhary*

*Sr. Executive*



Nityo Infotech Corp.

www.nityo.com

*alok.chaudh...@nityo.com <alok.chaudh...@nityo.com>*

*Desk* : 412-200-1541

*Fax* : 609 799 5746

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