Send your resumes at adi...@unicomtec.com
** *L1-Analyst * *T* *exas* *6 Months* ** • Independently resolve tickets within SLA • Adheres to standard operating procedures / work instructions • Follow the escalation process • Follow the shift hand-over process • Update worklogs • Categorizes as per CTI as appropriate • Update the knowledge base • Coaching freshers to be independent • Coaching analysts for correct routing of tickets, capturing critical information • Technically upgrade across versions of environment when required • Adhere to organization policies and procedures • Complies to regulatory requirements • Alert Monitoring • Ticket Monitoring • Informing On - call support • Opening Bridge Call Thanks &Regards Aditya *Unicom **Technologies Inc* Email: adi...@unicomtec.com URL www.unicomtec.com Gtalk: unicomaditya -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
