Job Title
:
eCommerce Application Support Representative
(Interwoven Teamsite/MediaBin)
Relevant Experience (Yrs)
:
4 to 6
Technical/Functional Skills
:
1. ECM - Interwoven's Teamsite, Templating, Workflow Builder, Open
Deploy
2. DAM - Interwoven's MediaBin
3. Javascript, VBScript, HTML, JSPs
4. Experience in eCommerce Operations
Experience Required
Roles & Responsibilities
:
1. Teamsite/MediaBin Technical Consultant
2. Create/Review technical specification documents and provide
suggestions to development team
3. Receive transition from Development and train a team for working in
Teamsite/MediaBin based applications
4. End to end support of Teamsite application including recovery and
permanent fixes
5. Direct offshore activities based on task priority and timeline
6. Receive knowledge transfer from offshore
7. Mitigate gaps with supportability features and Supportability NFRs
with application support engineers
8. Test supportability features during UAT
9. Publish weekly status report to application support engineers
showing progress of planned activities
10. Face to the business support team with application support engineers
11. Attend any status meetings between the application support engineer and
development team
12. Participate in monitor planning with development and monitoring teams
13. Review application & infrastructure monitors
14. Identify and create performance reporting
15. Create knowledge articles & Severity Grids
16. Manage development and support artifacts
Generic Managerial Skills
:
Team Management
Education
:
Professional Degree
Work Location
Duration
:
Minneapolis, MN
: Fulltime/contract
Thanks,
Danny
IDC Technologies, Inc.
1851 McCarthy Boulevard, Suite 116,
Milpitas, CA, USA, 95035
Office: 408-852-7195
Fax: 408-608-6088
Email to: danny <mailto:e...@idctechnologies.com> @idctechnologies.com
http://www.linkedin.com/pub/dheerendra-singh/20/286/33b
www.idctechnologies.com
CMM LEVEL 3 Company
Certified Untitled
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